Quality Assurance Support - Brampton, Canada - Dynacare

Dynacare

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Dynacare is looking for a Quality Assurance Coordinator to join our Specimen Processing team in Brampton ON.

This is a full time onsite permanent role, working Monday - Friday from 8:00 am - 4:00 pm with occasional evenings/weekends based on operational needs.***Reporting to the Specimen Processing Manager, you will provide leadership to the team of "problem solvers" in the department.

You will be responsible for correcting and addressing root cause, providing metrics, identifying trends, assessing competency, training /coaching mentoring and project work.

Responsibilities:

Recommend changes to maintain high level of quality in conjunction with the leadership of the department manager.
Creates a positive working environment by listening and soliciting employee feedback.
Provide input to manager on employee quality and evaluation.
Utilize quality metrics to make recommendations to reduce rehandling, data entry error rates, patient recall and incorrect/inadequate samples.
Provides customer and patient centric care while demonstrating Dynacare's core values of Compassion, Ingenuity, Accountability, Collaboration and Customer Focus
Coaching employees to create an environment of high quality and continuous improvement.
Provide input and expertise in CAPA investigations and report to manager on investigation, documentation and implementation of preventative measures for all quality related incidents.
Ensure department is always audit and inspection ready.
Coaches team members on quality related errors to meet operational targets.
Contribute toward Dynacare's learning and knowledgebased culture by sharing in the responsibility of training and skill development of new team members as requested.
Ability to collaborate with crossfunctional teams in root cause analysis investigations.
Facilitates GEMBA, 5S and Root Cause Corrective action activities

Must have:

3 to 5 years related experience working in a laboratory environment.
Proficient in MS office, excellent computer and keyboarding skills
Certified Clinical Laboratory Assistant with a quality background
Critical thinking, problem solving methodology
Continuous improvement mindset of bringing forward recommendations, collecting data and implementing solutions
Fosters open communication between all team members
Be a quality champion. Report quality KPI and support investigations.
Works directly with staff in conjunction with department manager, to achieve operational goals.
Recommend changes to maintain high level of quality in conjunction with the leadership of your manager.

Leads by example

Positive attitude and respectful of others.

Nice to have:

Working knowledge of laboratory best practices
Excellent command of English
Demonstrated leadership skills
Sound knowledge of the MOH, OLA and OAML legislation and guidelines.

DNA of an Ideal Dynacare Employee
I make a difference in people's lives. I am a caring, collaborative team player who is passionate about quality and continuous improvement.

Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.

Collaborative Team Player
I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
Passion for Quality and Continuous Improvement
I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work.

If your qualifications and experience fit with this position, we will contact you to learn more.

We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company.

We hope you will join us in our journey to become Canada's health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals.

We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare is committed to doing our part to protect our team, our clients and our communities against the spread of COVID19. Please note that it is a requirement for this role that the individual be fully vaccinated*, unless an exemption under the applicable provincial human rights legislation applies. Proof of full vaccination will be required to be submitted to our thirdparty services provider for verification purposes._

- _"Fully vaccinated" is defined as two doses of a Health Canada approved COVID-