Travel Coordinator, Group Operations - Etobicoke, Canada - Jonview

Jonview
Jonview
Verified Company
Etobicoke, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

VALUES:


WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.


WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.


WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.


Key Responsibilities

  • Activation of groups in the CCRS system (final revision of programs with quotations)
  • Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
  • Management of passenger lists (names, modifications, etc.).
  • Management of deposits with different suppliers.
  • Sending passenger lists to different suppliers.
  • Take calls from guides during problems on the road and follow up on problem resolution.
  • Invoicing of files.
  • Reading customer reviews.
  • Respond to customer disputes after their return to Europe.

Position Requirements

  • Post-Secondary School Education
  • 3 years of Tourism experience
  • Ability to work under pressure and multitask
  • Strong attention to detail and autonomy
  • Dedicated to a high level of customer service
  • Able to plan, organize and set priorities & manage processes
  • Effective oral & written communication in English is a must
  • Effective oral & written communication in French

Job Types:
Full-time, Permanent


Salary:
$40,000.00-$44,000.00 per year


Benefits:


  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • What are your salary expectations?
  • Where are you located? This role requires that employees work from the office 1day per week (if located in Toronto)

Experience:

- operations: 2 years (preferred)

- administration: 2 years (preferred)

- tourism/hospitality: 3 years (required)


Language:


  • French (preferred)

Work Location:
Hybrid remote in Etobicoke, ON
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