Certified Transcriptionist - Toronto, Canada - Arbitration Place

Arbitration Place

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us
Arbitration Place is a world leader in Dispute Resolution Services. Our work climate is professional, fast-paced and rewarding. Arbitration Place; an all-encompassing approach.

We are growing quickly and are ready to hire as soon as we find the perfect fit. Work is hybrid Monday to Friday. Salary commensurate with experience.

Responsibilities:

Transcription Duties:

Transcribe audio files with accuracy and attention to detail.
Review and edit transcriptions for quality and adherence to formatting standards.
Convert transcriptions to electronic formats following client guidelines.

General Responsibilities:

Format legal verbatim transcripts according to ASAP quality control standards.
Review transcripts for spelling and grammatical errors.
Receive transcript orders and ensure relevant information is obtained and communicated to contractors.
Enter order details into ASAP's transcript production software.
Notify contractors of backorders, advising on delivery timelines, and making arrangements for delivery.
Arrange printing, binding, courier, and delivery of transcripts, either inhouse or outsourced.
Collaborate with other Document Formatter/Editors to split transcript production workload based on capacity and deadlines.
Maintain an organized filing system for all transcript files and conversions.
Perform administrative tasks such as maintaining logs, spreadsheets, and updating case information database.
Work closely with the Operations Team to address client, operational, or workload issues.
Propose and implement improvements related to efficiency or customer service.
Manage all aspects of audio transcription requests, including preparing quotations, reviewing audio quality, converting files, resourcing transcriptionists, formatting transcripts, and preparing billing.
Maintain the FTP site and ensure timely return of audio to clients.
Prepare client billing in ASAP's software and collaborate with the Invoicing department to ensure accurate billing.
Ensure strict adherence to client confidentiality.
Other duties as required