Desktop Support Technician - Montréal, Canada - TekWisen Software Pvt. Ltd

TekWisen Software Pvt. Ltd
TekWisen Software Pvt. Ltd
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.


Major Job Duties:


  • Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMACs. Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users technical issues. Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

Education/Experience:


  • High School Diploma or GED required.
  • 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:


  • Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PCs, monitors, printers.) Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.
  • Able to configure equipment
  • Able to support level
  • Able to transfer data
  • He must be proactive and have a lot of initiatives

Salary:
$26.00 per hour


Schedule:

  • Monday to Friday
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