Banquet Server - Ottawa, Canada - Marriott Ottawa

Marriott Ottawa

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BANQUET SERVER

Reports To:
Banquet Manager

BE PART OF MARRIOTT OTTAWA'S FUTURE
Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting.

Located one block south of Parliament in the heart of the Nation's Capital, Marriott Ottawa has been a long-time icon of hospitality for our guests.

With 489 guestrooms, 36000 sqft of event space, 26th floor concierge lounge, SPIN Kitchen & Bar, a Starbucks and crowned by our rotating rooftop summit venue, we are the tallest hotel in the city and second-largest hotel overall.

Owned by InnVest Hotels, Canada's largest owner & operator of hotels and focused exclusively on hospitality, Marriott Ottawa is preparing to begin a transformative, top to bottom renovation of all guestrooms, meeting and event space as well as all public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.

YOU'RE A GREAT FIT IF YOU:

Flourish in a fast-paced environment with multiple priorities.
Can see the big picture and act proactively with a solutionfocused mindset.
Know how to take care of people.
Have the ability to "Respond to Cues".
Thrive on "Creating Personal Connections".
Can "Make it Brilliant".

Responsible for ensuring that the Banquet Standard for Service Excellence are upheld at all times.

In so doing, it is expected that all efforts be directed toward guest satisfaction, the achievement and maintenance of Marriott Standards of Quality, and profit maximization.

YOUR RESPONSIBILITIES MAY INCLUDE:

Responsible for greeting and serving the Banquet guests in accordance with Marriott's Standards of Quality in service, presentation and sanitation in a gracious and professional manner.
Attend department meetings and prefunction briefing as scheduled.
Read a BEO and know how to complete a setup and "mise en place" based on the information contained therein.
Set tables in your assigned area (or check to see they have been set), correctly and uniformly.
Assist Captain or Banquet Manager in setting up buffet and other special food services tables/stations.
Be knowledgeable about breakdown and cleanup procedures.
Follow "clean as you go" policy in all work performed.
Comply with all local/division energy conservation and accident/loss prevention guidelines.
Present a neat, polished appearance to the hotel's guests by following established grooming and uniform standards.
Report any guest or Host accidents/injuries to the most easily accessible Manager immediately.
Adhere to all division and local standard policies and procedures.
Perform all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
Maintain a cooperative, teamlike attitude in working with supervisors and fellow Hosts (both within the department and in other hotel departments), to help achieve the hotel's common goals of maximizing guest satisfaction and profit margins.
Maintain a positive attitude toward the hotel and the job being performed.
Report to work on time (as scheduled) and in proper uniform/attire.
Other reasonable duties as required.

JOB SPECIFICATIONS:

-
Education and Experience_

Previous serving experience in a hotel or similar environment required.
Previous customer service experience a definite asset.
Smart Serve Certification required.

-
Skills and Abilities_

Excellent communication skills in both official languages (English & French) preferred.
Superior service excellence skills to exceed guest expectations.
Excellent planning & organizational skills.
Strong attention to detail.
Able to perform physically demanding duties (standing, lifting, walking).
Must be available to work a flexible schedule (days, evenings, weekends and holidays).
Able to work in a fastpaced environment.
Proven team player.

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do.

Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions.

Our skill sets are as diverse as our portfolio, but we all have a singular focus:

a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.

In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.

InnVest's portfolio is geographically dive