Service Writer - Lanoraie - PACCAR

Description

The Service Writer - Parts Advisor role at Groupe Kenworth Montréal involves interacting with customers to receive repair orders, booking appointments according to workshop availability, recording client requests on worksheets, and providing estimate costs by examining truck components.

• Key responsibilities include receiving customer calls or visits eagerly opening repair orders indicating vehicle information booking appointments recording client requests on worksheets if necessary provide estimate costs notifying the customer about manufacturer warranty agreement with payment method keeping informed about back ordered parts promoting preventive maintenance programs

• Additional tasks involve communicating with foremen technical advisors supporting document filing receiving installing tags maintaining cleanliness driving trucks