Office Assistant - Burnaby, Canada - Oceanside Psychology Group Inc.

Description

Oceanside Psychology Group is Looking for an Office Assistant

Pay:
$21.00/hour


We offer you:

• A competitive salary.
• Paid time off.
• A caring and lively atmosphere.
• The possibility of a hybrid work model (the position is for remote work to start, with a potential move to inoffice work with clinic expansion at the same location in May 2024).

Position Description:

As the central point of contact in our practice, the Administrative Assistant/Clinic Coordinator will be the primary intake person - assisting our clients in booking appointments.

The Administrative Assistant will help the front and back end of Oceanside Psychology Group, including scheduling client calls, billing, client support, and ensuring our staff is supported.

This role will report to Dr. Shauna Randhawa, Registered Psychologist/Clinic Director.


To succeed in this role.

You will excel in this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.

You must be able to stay extremely organized, thinking 10 steps ahead, and have the ability to see the big picture with an entrepreneurial mindset.

You have a passion for helping others as you will be communicating with our clients.


Responsibilities

• Supporting Registered Clinical Counselors and Psychologists with client bookings, payments, administering intake & consent forms, etc.
• Maintaining quality assurance (following up on payments, securing payment information, uploading secure documents, managing the booking software, including schedules and treatments offered)
• Maintenance of office area, office supplies, and clinical files
• Dynamic, selfmotivated individual with the ability to work independently, proactively and well under pressure
• Strong communication skills, with the ability to communicate professionally and with compassion and patience when dealing with challenging clients
• Confidence to share ideas and constructive criticism to help us grow
• Juggling multiple projects and todo's simultaneously is no problem for you — you work well under pressure, meet deadlines, and keep promises
• Tech savvy (we are mostly paperless and everything is online)
• An appetite for innovation and simplicity, and highly processoriented
• Working autonomously comes easy to you but you also love collaborating with a talented team
• Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, and Windows in a work environment
• Knowledge of Jane App scheduling software is an asset

Qualifications

• 23 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
• Psychology undergraduate students and graduates are welcome

Education:

• High school or equivalent (required), but an asset if you have a College diploma or certificate relevant to the position.

About Us
Oceanside Psychology Group is a private psychology practice committed to providing high-quality, exceptional care to our clients. We provide individual, couple, and family therapy to teens (13+) and adults.

Our practice is anchored in the belief that collaborative, caring relationships characterized by support and positive communication are central to a healthy workplace and facilitating continuity of care for our clients.

Location:
We are a psychotherapy practice located in Burnaby, BC.

Although training of our Administrative Assistant can be done online or in person at our Burnaby office, you will be working from home to start, with a potential need for in-office work when the clinic expands its office space (at the current location) in May 2024.

Our Vision

• Our vision is to create thriving and resilient communities by transforming the way individuals, couples, and families experience, express, and relate to their emotions and each other, helping them live happier and more fulfilled lives._

Our Core Values

• Authenticity_
• Collaboration: Be a Team Player_
• Inclusivity_
• Integrity & Respect_

Application Process:

In addition to submitting a resume, cover letter, and completing the Indeed Skills Assessment:
Thank you for your interest in joining our team


Job Type:
Part-time


Salary:
$21.00 per hour


Benefits:

• Flexible schedule
• Onsite gym
• Onsite parking
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• 1. On a scale from 0 to 10, how would you rate how much you like talking on the phone to new clients in a receptionist/client booking function (where "0" is "not really, but if I have to" and "10" is "oh my gosh, I love it")?
• 2. On a scale from 0 to 10, how good are you at keeping a secret (where "0" is "ohhh I'll probably tell my best friend" and "10" is "my lips are sealed")?
• 3. On a scale from 0 to 10, how good are you at switching hats (where "0" is "not great I