Customer Sales Support Specialist - Markham, Canada - Tandem Diabetes Care Canada, Inc.

Tandem Diabetes Care Canada, Inc.

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience.

We'd love for you to team up with us to "innovate every day," put "people first," and take a "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We're also so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin.

Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.

Learn more at

A DAY IN THE LIFE:

Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with PIPEDA and other applicable privacy guidelines.
Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
Collection of all required documentation.
Coordinating shipments of products to customers.

YOU'RE AWESOME AT:

Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
Bilingual English/French required.

WHAT YOU'LL NEED:

Bachelor's Degree or equivalent combination of education and applicable job experience.
1 year recent experience interfacing with customers in a sales support role including a combination of:
Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
Experience and knowledge of diabetes is preferred.

WHAT'S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people.

Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome

BE YOU, WITH US

COMPENSATION & BENEFITS:

Tandem offers health care benefits such as medical, dental, and vision. You'll also receive 10 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a Group RRSP with company match. _

REFERRALS:

We love a good referral If you know someone that would be a great fit for this position, please share

LI-Remote \ #LI-KS- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time._