Business Development Operations Specialist - Toronto, Canada - Edgewood Health Network Inc

Edgewood Health Network Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Business Development Operations Coordinator plays a key role in ensuring the smooth operations of the sales team.

Reporting to the Senior Director of Business Development, the individual will help establish and streamline processes throughout the business and support best practices in sales administration, reporting, analytics, and communications.

There may also be opportunities to take on account management tasks with the goal of reducing administrative burden for sales leaders and increasing selling time.

The work of this role will ultimately facilitate and enable the Business Development team in executing its strategy and achieving targets.

Key Responsibilities:

Identify new business opportunities through research and market discovery
Prepare targeted sales presentations
Perform competitive analysis (e.g. pricing, strategies)
Profile competitors in the US and Canada (treatments, pricing, segmentation, location)
Perform analysis of our customer database to identify trends and opportunities; developing indepth knowledge of our customer database is required to support the business growth and direction of the team
Assist with CRM (Salesforce) data integrity, reporting, and analysis
Help with creating and enforcing business processes that benefit customer service, account management and retention
Assist with improving communications gaps between Business Development and other EHN departments nationally, including Admissions, Clinical, IT, and Marketing
Participate in meetings and special projects with other departments as required
Participate in and assist with the coordination of marketing activities that drive referral business, including workshops and webinars, open houses, professional training, conferences, and thought leadership and networking events
Provide timely and professional support to customers as required
Other duties as assigned

Qualifications:

Postsecondary degree in business, marketing, administration, finance, etc. is preferred
Experience in customer service
Experience working with data and spreadsheets (Excel), creating and maintaining dashboard (PowerBI)
Strong CRM (Salesforce) knowledge and database management
Analytical and problemsolving skills to identify opportunities for sales operations improvements while also developing and implementing new strategies
Communication skills for effective verbal and written communications with teammates, collaborating departments, and management
Proven ability to thrive in a fluid, fastpaced, unpredictable environment
Commitment to the mission and values of EHN Canada

Employee Benefits and Perks:

Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy.
24/7 Employee Assistance Program through LifeWorks.
Competitive paid time off policies, including a paid day off on your birthday.
Access to inhouse fitness facilities where applicable or discounted external gym memberships.
Remote or hybrid work models for eligible employees.
Perks and discounts with Perkopolis entertainment, home/auto/pet insurance
Personal and professional development through our Education Support Assistance program.
Nationwide presence allows for supportive relocation opportunities.
Defined Benefit pension through CAAT with up to a 4% employer contribution.
Maternity and parental leave topup.
Access to discounts at Kids & Co. Daycare.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resource

INDHP