DEWALT Factory Store Customer Service Champion - Ottawa - Stanley Black & Decker

    Stanley Black & Decker
    Stanley Black & Decker Ottawa

    5 hours ago

    Full time
    Description
    Make A Difference For Those Who Make The World

    The DEWALT Factory Store Customer Service Champion is part of a dedicated team based in Ottawa, ON. This role provides organization and execution for the day-to-day operations of the service branch, while maintaining and enhancing our corporate image.
    As a key member of our team, you will provide courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction.

    You will administer warranty other company policy procedures make the day-by-day operational decisions coordinate follow up with customer parts tool orders maintain cleanliness standard general service branch opening closing responsibilities including cash registers computers implement branch promotions programs such as Drop Box in conjunction with Branch Manager assist with shipping receiving within the Branch maintain increase relationship Field Representatives Territory Managers order to increase service business.

    This role requires effective communication skills strong sales organizational skills ability complete task tight time frames working knowledge computers especially Microsoft Office an asset ability lift minimum 20lbs stand workday comply operating procedures work instructions organizational policies guidelines prior shipping/Receiving experience an asset.

    • Courteous knowledgeable efficient service customers;


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