Delivery & Service Technician, Kitchen Cabinets - Chatham-Kent, Canada - Mylen Custom Kitchens

Description

Since 1988 Mylen Custom Kitchens prides itself on providing the very best in quality, delivery, and installation of custom cabinets, doors, and drawer fronts in virtually any size and varying wood species and styles by being a leading manufacturer of high-quality wood cabinets servicing southern Ontario.

Mylen commits to being at the forefront good environmental stewardship in dealings with suppliers, customers, employees, the government and community and therefore is dedicated to reducing the environmental footprint by providing products and services that enable its customers to reduce their environmental impact as well.

To continue with the assurance of unmatched quality, style and innovative design, with sustainable attributes like recycled materials, low-emitting composite wood, and low-VOC finishes, Mylen is excited to announce that we are currently pursuing to add to our professional dedicated team in the position of:

DELIVERY AND SERVICE TECHNICIAN (Driver and Load/Unloader - Kitchen Cabinets)

***Under the supervision of the Field Services Manager, the Delivery and Service Technician will ensure work performed and product delivered to the end consumer is of the utmost quality, while adhering to adequate quality standards, product specifications, special requests and ensuring process optimization. This position requires a high level of interaction and support to Mylen's customers, as well as staff/co-workers.


Shift type:
Continental; 6:00am - 6:00pm


SPECIFIC DUTIES AND RESPONSIBILITIES

• Possess beginner to advanced knowledge of process and procedures.
• Must travel to job sites in company vehicle.
• Knowledge of safe advanced operations of machinery and equipment.
• Inspect and verify quality of finished products, installations and accurate product count for delivery/service, comparing to supporting order paperwork.
• Respond to customer inquiries and concerns with a high level of communication and troubleshooting (i.e., quality/warranty of installed products).
• Educate customers with industry and product specific knowledge.
• Thorough documentation of quality assessment and corrective actions performed and any necessary followup actions required.
• Transfer or load finished product with extreme care to storage or into Company vehicle for delivery and service.
• Deliver product to various destinations, with strict adherence to the delivery/service schedule.
• Be available/flexible to accommodate customer schedules and customer availability.
• Reduce/limit return trips to job sites through preparedness of parts/products and tools as well as ensuring quality of work performed is to company and customer standards.
• Perform corrective actions, such a repairs, touchups and installations with high attention to details of workmanship.
• Inspect job site locations to identify any health and safety hazards and implement and communicate corrective action or advise the appropriate person(s) to complete corrective action.
• Ability to operate technology equipment, such as a camera, cell phone and tablet.
• Maintain cleanliness of job site location, including but not limited to, outdoor property, walkways, stairways and interior of homes, offices and/or buildings.
• Unload product at destination in preparation for installation.
• Demonstrate initiative to complete tasks independently, with the support of the Coordinations department and other Company staff, as applicable.
• Have a strong understanding of Mylen's warranty policy and procedures.
• Complete daily circle checks and cleaning of company vehicles.
• Have a strong understanding of company warranty policy and procedures.
• Complete required reports/administrative work immediately/as required throughout shift.
• Interact with customers, clients and/or vendors in a positive and courteous manner, maintaining a professional demeanor at all times.
• Work in compliance with all administrative and health and safety policies and procedures, as per legislative requirements and as outlined in Company policies.
• Assist in other departments as required.
• Other duties as assigned.

OTHER REQUIREMENTS

• Valid Ontario class G driver's license.
• Clean driver's history/abstract to be processed by Company prior to hire; will be processed annually thereafter.
• Provide proof of personal vehicle insurance coverage prior to hire and upon expiration thereafter.
• Required to provide CLEAR criminal background check at own cost PRIOR to hire date; Company will process annually thereafter.
• Be positive and courteous at all times, while maintaining a professional demeanor; be an ambassador for Mylen.
• Ability to work in a quality, results driven and fast paced work environment.
• Ability to individually lift and load heavy objects, up to 50 lbs.
• Ability to team lift and load heavy objects, up to 300lbs. In order to best facilitate a safe team lift, team members are required to remove nonfixed components from product, leaving only the shell, to