Field Service Technician - Edmonton, Canada - DXP I NatPro

DXP I NatPro

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The
Field Service Technician responsibilities will include day-to-day functions related to Shop Inspection and Repair, Field Service and Repair, Start-ups and Site Commissioning, chargeable shop and field service, and Warranty resolution/ administration (risk management) for the Eastern provinces.

Primary Duties and Responsibilities:

In this role, you will,

Be a point of contact for the Customer on service and warranty related matters assigned to you.
Be responsible for inspection of pump and / or compressor equipment.
Field Service Inspection and Repair as assigned
Prepare comprehensive field service reports for submission to end users, DXP/Natpro Represented Manufacturers and internal departments.
Prepare all the required system documents towards ensuring effective and efficient quotation and order processing.
Be responsible for providing superior product support (including warranty), to DXP/Natpro Represented Manufacturers installed population of pumps and compressors.
Work directly with represented manufacturers to obtain technical information, costing, special requirements, and warranty support for orders assigned to you.
Maintain Service vehicles, Service tools and supplies assigned to you.
Work closely with Technical Services to provide input and support related to customer process and issues.

Required Experience and Education Needed:

Five years experience working at a senior level within an After Market Service Department in the pump and/or compressor industry.
Technical education and background, (Journeyman ticket or equivalent rotating equipment experience is an asset)
The ability to understand, implement and practice the principals of root causes failure analysis.
The ability to work on multiple projects, and prioritize while meeting deadlines.
Strong verbal, written, and analytical skills. (with a focus on technical) and ability to read and comprehend relatively complex technical documents translating factual information into clear and comprehensive recommendations, and proposed solutions.
Superior organizational skills, a selfstarter who can work independently and as part of a busy team.
The ability to facilitate solutions between customers and represented manufactures.
Excellent computer skills, specifically Excel, Word and Outlook.