Test Center Administrator - Montreal - Pearson PLC

Description

Pearson VUE ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in Montreal, QC.

Starting pay is $18.98 per hour.

Online Proctoring - Greeters and Proctors

Roles and Responsibilities:

• To validate candidate's records uploaded under "check-in" process

• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again

• To supervise candidates during the testing session using video streaming and a remote administration console.

• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.

• To make sure that the candidates are following all testing policies and are not risking exam security.

• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case

• To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.

• Implementing feedback given during monitoring sessions by PICs / Team Leads

• Appropriate documentation on client CRM

• Ensuring data security - proprietary data of customers

• Meeting SLAs & maintaining Quality Standards

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

• Comply with all testing procedures and strictly adhere to company policies using careful judgment

• Check in testing candidates, verify identification, and explain the exam process

• Proctor / invigilate candidates while testing

• Troubleshoot with internal departments to fix technical issues

• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

• Other duties as assigned

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 9 pm, and about 2-3 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 15-19 hours per week, with an expectation to work more hours if needed.

Schedules are available at least 2 weeks in advance.

Willing to travel to Temporary Test Events across Canada 3 times in a year.

Online Proctoring - Greeters and Proctors

Roles and Responsibilities:

• To validate candidate's records uploaded under "check-in" process

• To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again

• To supervise candidates during the testing session using video streaming and a remote administration console.

• To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.

• To make sure that the candidates are following all testing policies and are not risking exam security.

• Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case

• To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.

• Implementing feedback given during monitoring sessions by PICs / Team Leads

• Appropriate documentation on client CRM

• Ensuring data security - proprietary data of customers

• Meeting SLAs & maintaining Quality Standards

Qualifications

High school diploma or equivalent is required.

Minimum of 1 year customer service experience is preferred.

Experience proctoring or invigilating exams is highly preferred.

Must be flexible in work hours and days.

Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).

Must be able to sit for long periods of time and also escort candidates to and from testing room.

Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.

Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 22733