Temporary Public Service Representative - Belle River, Canada - Municipality of Lakeshore

Municipality of Lakeshore
Municipality of Lakeshore
Verified Company
Belle River, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

The Municipality has an employment opportunity for a temporary full time:

Public Service Representative

Reporting to the Team Leader - Public Service, in support of a quality customer service experience, the Public Service Representative will answer, transfer and process inquiries to appropriate Municipality of Lakeshore departments or personnel and respond to citizen inquiries regarding municipal services, programs and hours of operation.


Some Qualifications, Knowledge and Skills required include:

  • 1-year college diploma in Office Administration, Hospitality, or equivalent experience in customer service delivery
  • 1 year experience in customer service, guest services, office administration, and cash handling
  • Call Centre experience is an asset
  • Experience in recreation and a municipal environment is preferred
  • Experience working with a softphone and tracking interactions is considered an asset
  • Able to problem solve and relay department policy to users/customers.
  • Must be able to work mornings, evenings, weekends and holidays as part of the normal hours of work

Job Type:
Fixed term contract

Contract length: 4-5 months


Salary:
$31.77-$34.35 per hour


Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Belle River, ON N0R 1A0: reliably commute or plan to relocate before starting work (required)

Education:


  • DCS / DEC (preferred)

Experience:


  • Call center: 1 year (required)
  • Customer service: 1 year (required)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person
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