Solution Architect – Agentic Delivery - Toronto - Netomi

    Netomi
    Netomi Toronto

    1 week ago

    Full time
    Description

    About The Company


    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us

    About The Role


    We are looking for a Solution Architect to join Netomi's Agentic Delivery team and lead the technical success of complex enterprise deployments involving AI-driven automation and virtual agents.

    This is a highly customer-facing role responsible for solution architecture, integrations, security, and infrastructure discussions, with a strong focus on ensuring successful customer onboarding and production readiness .

    Responsibilities

    • Lead deep solution and architecture discussions with enterprise customers.
    • Translate business and operational requirements into scalable, secure technical architectures.
    • Own technical success during the early delivery lifecycle (0–90 days).
    • Act as the primary technical escalation point for complex delivery and integration issues.
    • Design and review API-first integrations, including:
      • REST / GraphQL APIs
      • Webhooks and event-driven architectures.
    • Lead web and mobile application integrations, including:
      • SDK-based integrations
      • Authentication and authorization flows (OAuth, SSO, token-based)
      • Client–server interaction patterns
    • Lead integrations with customer support and contact center platforms, such as:
      • Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys
      • Ticketing, case management, and CRM systems
      • Define data flows for:
        • Ticket creation and updates
        • Conversation context synchronization
        • Agent assist and human handoff scenarios
    • Ensure reliable, secure, and performant integrations aligned with customer workflows.
    • Contribute to RFP / RFQ responses, providing:
      • Architecture and deployment models
      • Integration approaches and constraints
      • Security, scalability, and performance considerations
    • Participate in technical discovery calls and solution walkthroughs with prospects.
    • Lead discussions on:
      • Deployment architecture and environment isolation
      • Security posture, compliance requirements, and data handling
      • Network connectivity, peering, and access models
      • Load testing, scale readiness, and performance validation
    • Partner with engineering teams to align customer requirements with platform capabilities.
    • Work closely with Product, Engineering, QA, and Customer Success to:
      • Resolve delivery risks and escalations
      • Improve delivery playbooks and reference architectures
      • Enable repeatable and scalable customer deployments
      • Mentor delivery engineers on architecture and integration best practices.

    Requirements

    • 8+ years of experience in Solution Architecture, Technical Consulting, or Enterprise Delivery roles.
    • Strong experience designing and delivering API-driven enterprise solutions.
    • Deep understanding of:
      • REST APIs, webhooks, authentication and authorization
      • Web and mobile application integration patterns
      • Experience integrating with customer support desk / CRM systems (Zendesk, Salesforce, ServiceNow, etc.).
    • Proven ability to lead customer‑facing technical discussions and architecture reviews.
    • Experience acting as an escalation point for complex technical issues.
    • Hands‑on experience supporting RFP / pre‑sales technical responses.
    • Excellent communication and stakeholder management skills.

    Nice-to-Have

    • Experience with AI‑powered automation or virtual agent platforms.
    • SaaS enterprise delivery experience.
    • Familiarity with cloud platforms (AWS / GCP / Azure) from an architecture and deployment perspective.
    • Experience working with large enterprise customers in North America.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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