Guest Service Agent - Invermere, Canada - Stone Creek Resorts

Description

Stone Creek Resorts Inc. is a world-class Golf Resorts in the most beautiful natural surroundings, Silvertip Resort in Alberta and Eagle Ranch Resort in British Columbia. The defining features of our resorts have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND, sets us apart from our competitors.

Eagle Ranch Resort, the foremost luxury destination in Invermere, sets the standard for refinement, boasting breathtaking vistas of the Columbia River and the Purcell Mountains. At the heart of the resort lies Eagle Ranch's Golf Course, a par 72 masterpiece designed to challenge and inspire golf enthusiasts of all skill levels. Beyond the greens, guests can relax in luxurious accommodations at Headwaters Lodge featuring twenty upscale guest rooms and four 4000 square-foot private residences. Compliment your time at Eagle Ranch by dining at Rustica Steakhouse and Traders Lounge.

We are looking for a Guest Service Agent for our Golf Resort in the Canadian Rockies. The successful candidate is required to work in accordance with our company values: Caring, safety, integrity, excellence, team spirit and financial responsibility. This is a seasonal opportunity (approx. April- Nov).

Why Eagle Ranch Resort:

• Discounted: golf privileges, staff meals, restaurant meals, and golf shop purchases at Eagle Ranch Resort & Silvertip Resort.
  • Discounts for friends and family for golf, restaurant meals, and golf shop purchases at both resorts as well.
• Subsidized Staff Accommodation on site.
• Our people experience working at a world-class Golf resort, a fine-dining restaurant & a luxury hotel.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures - Kootenay National Park, Banff National Park, Panorama Mountain Resort, Kicking Horse Mountain Resort, Lake Windermere, etc.

Duties and Responsibilities:

Reporting to General Manager, the Guest Service Agent is responsible for all transactions and guest services related lodging and golf operations.

• Greeting the guests and ensuring all services standards are followed.
• Check-in and check-out guests for hotel rooms, and green fees.
• Process retail transactions in golf shop.
• Setting wake up calls for guests.
• Making guests reservations for hotel rooms, and golf tee times.
• Answer questions on hotel rates, green fee rates, resort facilities, retail products, services and special promotions.
• Maintain organized workstation, including changing and maintaining retail displays.
• Assist in golf shop inventory counts (monthly)
• Responsible for balancing cash and credit receipts (daily)
• Organize tee sheet, information sheets, and cart signs for next day.
• Ensure hotel room inventory system is accurate for next day arrivals.
• Other duties as assigned.

Qualifications

• Must be able to work flexible schedule. Weekends, and statutory holidays are a must.
• Previous experience in similar environment is an asset.
• Enjoy providing exceptional guest service with outgoing and welcoming personality.
• Meticulous attention to detail.
• Comfortable in fast paced work environments.
• Demonstrate patience while handling service recovery situations.
• Posses safe work habits with an awareness of safe work procedures.
• Information system literacy
• Prior systems knowledge is required. Point of sale system (Club Prophet) and Property Management System (WebRez) is an asset.
• Must be able to lift 20lbs.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.