Student Services Advisor - Vancouver, Canada - VGC International College

VGC International College

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Main Duties and Responsibilities:

Proactively supporting our students by checking in with them to ensure no issues arise, and if they do, communicate quickly and efficiently to the relevant departments within the school.
Ensure that students feel supported by providing oneonone guidance to students, listening to their concerns, and helping them make appropriate decisions.
Provide helpful information, answer questions, and respond to any issues, concerns or complaints quickly and constructively.
Serve as a front line of support for VGC students, helping to ensure that they are satisfied with their experience at VGC.
Keep clear records of each point of contact with every student.

Due to the fact that students are in class during periods of the day, this position is also responsible for supporting the admissions processes at VGC:

Supporting the marketing and admissions team members by double checking and sending all documents relevant to a student's registration to appropriate third parties.
Ensuring that VGC has the required information for each student before they arrive.
Tracking arriving students and confirming with the admissions team who is starting and who is deferring or cancelling.
Liaising between the admissions team and the marketing team.

Skills
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Advising:confidently provide information, advice and guidance while creating a space where students can express themselves openly.
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Communication skills:actively listen to students' thoughts, feelings, and concerns, and provide helpful advice. Effectively communicate with various different departments within the school.
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Patience and compassion: this role require high levels of patience and compassion, since this position assists students dealing with a range of academic, emotional, social, and behavioral issues
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Attention to detail:possess a high level of attention to detail to successfully guide students and understand their goals and concerns during an advising session. This is also necessary when communicating interdepartmentally.
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Collaboration:work with students, marketing, admissions, and academic departments to guide students toward success, while respecting privacy guidelines
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Administrative and Organization skills - proficient in Microsoft excel and Word and be able to work with a student database. When supporting the admissions team, this individual should be able to track students properly.

Student support/student services experience preferred
Administrative experience
Bachelor's degree
Must be able to communicate effectively in both English and Portuguese (essential)

At VGC International College, organizational fit is of paramount importance to us.

NOTE:
This is a temporary maternity leave contract between 9 to 18 months in duration.

Please send your resume and a short cover letter including your salary expectation and explaining what excites you about this opportunity.

Job Types:
Full-time, Fixed term contract

Salary:
$40,531.12-$79,523.18 per year

Benefits: