Customer Support Specialist - Vancouver, Canada - Grid

Description

We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth.

In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers.

If you're ambitious and enthusiastic about scaling an early-stage startup into something extraordinary, then this role may be for you.

• You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
• Ensure 100% success of all of our Grid customers
• Become an expert on how Grid works and its daytoday usage, helping our customers understand our products and services
• Respond to customer support inquiries and monitor incoming tickets in all of our support channels
• Debugging and testing product features and reporting them to Product and Engineering
• Identify common customer challenges and proactively find ways to improve our product and processes

• BS degree or equivalent
• 1+ years of experience in a customerfacing role
• Outstanding verbal and written communication and presentation skills
• Ambition. You are a proactive selfstarter who is ready to dig in, hustle, and crush the queues
• High work ethic. We're a highgrowth startup, and everybody depends on each other to keep the growth rate up
• Ability to identify customer needs and successfully implement solutions fast

• Previous experience working in a fastpaced, startup environment
• Proficiency in Google Suite