Bilingual Customer Service Representative - Toronto, Canada - RMA Inc.

RMA Inc.
RMA Inc.
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
RMA is a licensed Life and Health Agency with Property and Casualty Broker licenses throughout Canada.

Its primary focus is to provide flexible and innovative ideas, technical expertise and customized solutions to leading insurance and reinsurance companies both in Canada and USA.

Our team consists of actuaries, underwriters, claims and administrative specialists. Our head office is in the financial district of Toronto with market representation in the United States.


The role reports to the VP, Insurance Operations in the Insurance Solutions Division which provides marketing and administrative support for multiple lines of business, across a variety of markets.

Our team provides customized solutions for vendors and lenders, both retail and wholesale.


What You're Responsible For:


  • Understand and resolve inquiries with customers regarding their insurance coverage.
  • Determine satisfactory solutions to customer complaints.
  • Offer outstanding customer service in a client service environment.
  • Understand and resolve general inquiries from Distributors and Account Representatives.
  • Process refunds which includes the calculation of the refund amount, preparation of a cheque requisition and cheque, creation and distribution of all refund correspondence.
  • Provide claim forms to customers and log in the processing system.
  • Forward completed claims forms to the Claims Administrator and log in the processing system.
  • Cheque control/maintenance, which includes stop payment requests.
  • Premium processing and certificate entry for all business received.
  • Work with Distributors to resolve discrepancies involving rate tables and/or premium calculations.
  • Assist in the compilation of monthly reports.
  • Demonstrate knowledge of company products and principles of customer service.

What You Bring to the Job:

  • Fluently bilingual in French and English
  • Strong interpersonal and communication skills
  • 2 years of experience in a customer service role
  • Previous experience in the insurance industry an asset
  • Proficiency in MS Office tools (Outlook, Word, Excel, Teams)
  • Ability to juggle multiple tasks with multiple stakeholders
  • Strong analytical and problemsolving skills
  • AS400 knowledge is an asset
  • Successful completion of the LLQP is an asset
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