Bellperson - Vancouver, Canada - Rosewood Hotel Group

Rosewood Hotel Group

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

General Information:

Country/Region
Canada
Province/City
Vancouver, B.C.
Location
Rosewood Hotel Georgia
Department
Rooms
Front Office
Job Type
Fulltime Permanent
The Bell Person will be responsible for Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. This shift may also require overnight availability as needed.
Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Transport guest luggage from the point of arrival at the hotel to their assigned room.
Transport guest luggage from current room to reassigned room for room changes.
Transport guest luggage from their room to the point of departure from the hotel.
Ensure that standards are maintained at a superior level on a daily basis.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Park guest vehicles in specified areas in a safe and efficient manner.
Provide claim check and instructs guests on how to reclaim vehicle.
Retrieve customer vehicles from specified areas in a safe and efficient manner.
Provide travel directions and information on property events and promotions.
Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair. Obeys all traffic laws on and off property.
Anticipate customer needs such as opening of car doors, assistance with wheelchairs, holding umbrellas, etc.
Handle cash, valet tickets, keys, and equipment in accordance with company policies.
Direct traffic at property entrance, hails taxicabs and stands at the front door or designated area in order to provide assistance.

**JOB REQUIREMENTS

**Qualifications: - Prior hospitality experience, preferably in a similar position.

High school diploma.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Thorough knowledge of all hotel services and amenities; ability to provide clear directions.
Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and coworkers to their understanding.
Valid Driver's license with a good driving record. Must be able to operate both standard and automatic transmissions

About Us:

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury a return to the golden age of hotel travel.