Customer Service Representative - Kingston, Canada - Martin Group

Description

Job Overview:

Responsibilities:


Customer Service

• Consistently provide outstanding customer service.
• Whether over the telephone or in person, use consultationbased sales to grow the customer base.
• Respond to on data management inquiries & requests received through the website or data management software.
• Respond to inquiries, concerns, or challenges of existing customers.
• Maintain strong relationships with all customers & stay intune to their needs. Identify new customer trends.
• Regularly go out on to the site to connect with customers.
• Sell merchandise to augment the convenience factor for the customer.
• Explain the Rental Agreement and answer any questions.
• Firmly but in a professional and friendly manner enforce any rules, regulations, or rental agreement clauses. Explain they are in place for the safety & good order of the property and the customers it serves.
• Calmly & professionally resolve conflict.
• Provide customers and suppliers with assistance in accessing their storage units.

Administrative Functions

• Promote the company's best practices.
• Maintain manual and operations logs for petty cash, postage, merchandise counts, reservations, NSF cheques, etc.
• Prepare daily bank deposits.
• Complete filing as needed.
• Prepare monthend reports.
• Perform competition shop and analysis.
• For Data Management Services perform records management duties: Barcoding, indexing, filing, picking, preparing for delivery, take turns delivering on weekends & holidays, refiling, pulling for destruction.
• Prepare electronic invoices, receipts, and certificates of destruction.
• Maintain confidentiality and compliance with customer regulations regarding maintenance of relevant documentation.
• Ensure the proper coordination and distribution of documents internally and externally.

Maintenance

• Ensure the property office is clean and wellorganized.
• Clean and/or dust doors, floors, walls, hallways, common surface areas, drive paths, loading bays, walkways, and tenant washrooms. Clean units as they are vacated.
• Remove small garbage items left throughout the property (interior/exterior).
• Perform lock checks and general property inspections at least twice each day.
• Ensure safe access to the site and units. Assist with snow removal from entrances, walkways, and unit doorways as needed.
• Create and close maintenance tickets for the maintenance team.
• Adhere to all company safety policies and procedures.

Relationships
Reports directly to the Operations Support Specialist (Storage, Data Management & Destruction Services). Works with other CSRs, customers, customer representatives, visitors to the property, maintenance personal, and delivery drivers. May interact with contractors.


Skills & Qualities

• Outgoing, customer oriented professional.
• A clear and professional communicator.
• A selfstarter who can work with mínimal supervision.
• Intermediate knowledge of Microsoft Office and/or comparable software.
• Data entry experience is an asset.
• Excellent communication skills (verbal & written).
• Reliable transportation with the ability to work at multiple locations.
• Willing and able to perform cleaning duties and work outdoors.
• Ability to lift and carry up to 50 lbs.
• Open availability throughout the week.
• Clean criminal background check.

Education & Experience

• A postsecondary education is an asset.
• Minimum 2 years related experience in sales, customer service, or data management.
• Valid Driver's Licence.

Salary:
$16.55-$19.00 per hour


Expected hours:
per week


Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person