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    Technology Field Application Engineer H/F - Ottawa, ON, Canada - Viavi

    Viavi
    Viavi Ottawa, ON, Canada

    3 weeks ago

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    Description
    Wireless Field Applications Engineer page is loaded Wireless Field Applications Engineer
    Apply locations Ottawa, CAN time type Full time posted on Posted 30+ Days Ago job requisition id Summary:

    The TM500 Field Applications Engineer provides key support to our customers as they develop and deploy the next generation of wireless infrastructure equipment.

    This position is on the forefront of key wireless technologies including 5GNR and ORAN.

    Key stakeholders this position interacts with daily include:
    customer test engineers, VIAVI product management, development engineers, and the sales team.

    Travel may be required for customer support and internal VIAVI meetings up to 50% of the time typically it is less than this.

    Provide on-site and remote technical support to VIAVI Solutions TM500 Canada and North America clients
    Log, investigate, and resolve customer issues related to VIAVI Solutions test and emulation equipment
    Deliver technical training to local customers on the TM500 product family both practical sessions and producing slide decks for customer use
    Support the VIAVI Solutions engineering division with the delivery and implementation of new software releases
    Communicate regular feedback to key stakeholders during internal meetings and meetings between VIAVI Solutions and our clients
    Collect technical requirements from customers and share with the product development team for future product enhancements
    Conduct technical demonstrations to both existing and new customers on TM500 products and features
    Knowledge of key wireless specifications including 3GPP and ORAN

    Thorough understanding of 3GPP Uu air interface including RF transmission and reception, digital modulation and demodulation schemes, PHY, MAC, RLC, PDCP, RRC access stratum layers and non-access stratum layers.

    Experience using log files to troubleshoot wireless system faults to resolution
    The role requires the person to be a self-starter, self-motivated and flexible, with a record of problem solving.
    Bachelor's level degree in Electrical Engineering, Electronics Engineering, Communications Engineering, Computer Science, or similar discipline
    Minimum 3 years of experience with LTE / 5GNR or other wireless technology
    Excellent verbal and written communication skills in English
    VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

    VIAVI empowers Service Providers and IT organizations to manage the network lifecycle for complex 5G and Fiber networks with intuitive instruments, systems and technologies; and our expertise in light management and optical coatings help protect the world's bank notes from counterfeiters, enhance the colors you see, and enable advanced technology such as 3D sensing.

    We are a team of thought leaders who have the freedom to support and innovate and look for new effective and efficient solutions for our customers.

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