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- Process new business implementations or changes to standards of accuracy and timeliness of service
- Respond to inquiries from Customers and internal partners
- Evaluate and negotiate deadlines to meet Clients' expectations
- Participate in various projects, as required
- Share knowledge and technical expertise with peers, colleagues, and partners
- Perform research necessary to resolve and investigate Customer issues
- Work with Customer Service Representatives, Plan Specialists, Plan Implementation Project Managers and the Client Data Solutions team to efficiently and accurately process member data updates across all systems
- Excellent communication skills, oral and written; ability to communicate with clients
- Ability to work in a multitasking environment, prioritize work and meet deadlines
- Knowledge of group benefits products
- Ability to work in a fast-paced environment with tight deadlines and is constantly changing
- Team spirit, sense of collaboration and optimism; ability to build trust quickly
- Negotiation skills; ability to achieve adequate results; ability to find solutions
- Attention to detail
- Problem solving skills
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide
- Retirement, stock ownership and savings programs to help you build your financial future
- A la carte benefits from your first day of work to meet your needs and those of your family
- Varied career paths and great networking opportunities
- Hybrid work environment
Member Specialist - Waterloo, Canada - Sun Life
Description
Job Description
:As a Member Specialist, you will have the opportunity to be part of a passionate, caring and dedicated team.
The Group Benefits Operations Member New Business and Revisions team helps plan sponsors manage their employee benefits program. We provide exceptional customer service by updating member data, whether for changes affecting existing Customers or for the implementation of new business. The team works with customers in the National Groups segment and Sun Solutions.
What will you do?
What do you need to succeed?
What's in it for you?