Manager - Toronto, Canada - PointClickCare

PointClickCare

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This role will also coordinate and sustain relationships with OCIO counterpart group and vendors/partners, assist in contract negotiations, take part in operational and security scorecard reviews and budget monitoring.

Key Responsibilities:

Supervise and guide the technical team, including yearly performance evaluations.
Collaborate with a diverse team of Architects, Analysts, Administrators, DBA's, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, costeffective, and adaptable for architectural flexibility.
Keep the systems secure by following the best guidelines for security and compliance.
Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes.
Maintain that all services related to infrastructure function properly and are always available for business use.
Manage the IT roadmap for shortterm goals to align with the current needs of the business and security.
Take part in planning, implementing, and overseeing projects and budgets related to infrastructure.
Managing Azure IaaS/PaaS/MI environment and some Microsoft 365 microservices as listed in the service catalog.
Responsible for providing support for infrastructure services, such as LAN/WAN/WLAN, Windows, VMWare, A/D, and services from external partners, in a largescale network environment.
Analyze data to find and lower recurring problems/requests by providing selfservice, user training or system simplification.
Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications.
Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally.

Qualifications:

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Experience: At least 5 years of background in managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions
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Technical Expertise: In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions
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Leadership Skills: Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity.
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Problem-Solving: Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance
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Communication Skills: Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions.
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Education:Bachelor's degree in information technology or computer science; or equivalent experience
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Work Hours:Monday to Friday, normal regional working hours.
After hours incident, maintenance and change management oversight.

$137,000 - $155,000 a year

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