Collection Officer Remote - Ottawa, Canada - NCRi Inc.

Description

Join Our Team at NATIONAL CREDIT RECOVERY INC (NCRi) - Collections Agent

Are you ready to be part of a dynamic team committed to excellence in debt recovery? NATIONAL CREDIT RECOVERY INC (NCRi) is looking for enthusiastic individuals to join our growing family

About Us: At NCRi, we've set out to revolutionize the debt collection industry by prioritizing professionalism, respect, and innovative technology. Our mission is clear – to showcase our ability to efficiently settle placements, deliver outstanding results, and provide timely activity reports that exceed our clients' expectations. With a commitment to building lasting relationships, we maintain the integrity of our clients' brands and consistently produce successful outcomes.

Why Choose NCRi:

• Competitive base salary with uncapped performance-based commissions
• Comprehensive insurance coverage, incentives, paid training, and breaks
• Extraordinary referral bonus program
• Engaging perks: holiday events, gastronomic days, gifts, prizes, themed events, and more
• Opportunities for internal and external growth as we expand globally
• Initial paid training, monthly coaching, and continuous learning and development support
• Philanthropic initiatives and year-round employee engagement

Your Role:

• As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:
• Establishing professional relationships with clients, educating them on best practices
• Negotiating optimal payment arrangements to resolve customers' bills
• Maintaining a high level of professionalism in all interactions
• Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
• Updating customer account information and documenting call activity details
• Handling objections, excuses, and adhering to regulatory standards and best practices
• Achieving individual collection targets to meet department and company goals

What You Bring:

• 3rd party collections experience.
• 2 years of experience in Call Centre.
• Excellent oral and written communication skills in English for consistent collection calls
• Strong math skills with the ability to perform basic calculations quickly
• Ability to pass a background check
• Solid organizational and time management skills
• Proficiency in Microsoft Excel and Outlook
• Ability to adapt in a fast-paced environment

How to Apply:

Embark on a fulfilling career with NCRi If you are entrepreneurial, energetic, and competitive, and want to make a meaningful impact in the debt recovery industry, apply today

NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Start your exciting journey with NCRi today