Call Centre Agent Supervisor - Vancouver, Canada - Rove Concepts Ltd.
Rove Concepts Ltd.
Vancouver, Canada
Verified Company
3 weeks ago
Description
Education:
Bachelor's degree
- Experience: 2 years to less than 3 years
Tasks:
- Conduct performance reviews
- Perform same duties as workers supervised
- Coordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve workrelated problems and prepare and submit progress and other reports
Supervision:
- Customer service clerk
- Information clerks
- 34 people
- 510 people
- Working groups
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Large workload
- Overtime required
- Tight deadlines
- Work under pressure
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the aboveindicated required certifications?
- What is the highest level of study you have completed?
Health benefits:
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Long term benefits:
- Group insurance benefits
Other benefits:
- Free parking available
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
