Er13 - Inbound Call Counsellor - Regina, Canada - CAA Saskatchewan

CAA Saskatchewan
CAA Saskatchewan
Verified Company
Regina, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
INBOUND CALL COUNSELLOR - REGINA CALL CENTRE
Want to work for Canada's most trusted brand? CAA Saskatchewan wants you

CAA Saskatchewan has instilled confidence in Saskatchewan drivers for over 100 years by providing the best Emergency Roadside Assistance in North America.

As an inbound call counsellor, you will help to deliver world-class service by responding to CAA Member calls for assistance.

Key Job Responsibilities

  • Professionally respond to inbound member requests for emergency road service.
  • Accurately record details regarding member's location & circumstances into a windowsbased database.
  • Handle large volume of calls in a positive manner.
  • Maintain current knowledge of resources related to CAA Saskatchewan products and services, emergency response services (ERS) and systems.
Experience & Requirements
Professional telephone communication skills.

  • Demonstrated ability to multitask by navigating through several screens while at the same time speaking with the member.
  • Ability to probe and ensure understanding of information provided.
  • A commonsense approach to decisionmaking and analyzing situations.
  • Ability to work under pressure while displaying good judgment and composure.
  • Basic computer skills

Schedule:

  • 10 hour shift

Ability to commute/relocate:

  • Regina, SK: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Ability to commute to offices at 105 Kress St. for work
  • Comfortable with shift work
More jobs from CAA Saskatchewan
See all jobs of CAA Saskatchewan