Service Centre Analyst - Stellarton, Canada - Sobeys

Sobeys

Verified Company

Stellarton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:176534

Career Group:
Corporate Office Careers

Job Category:
IT Service Centre

Travel Requirements:0 - 10%

Job Type:
Full-Time

Country:
Canada (CA)

Province:
Nova Scotia

City:
Stellarton

Location:
Foord St. Office

Postal Code:
B0K 1S0

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers.

Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country.

With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

All **career opportunities will be open a minimum of 5 business days from the date of posting.

Ready to Make an impact?:

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team We currently have a full time opportunity for an Service Centre Analyst.

This role is based out of our office in Stellarton, NS

Here's where you'll be focusing:

As a Service Centre Analyst with Sobeys, you will:

Resolve all incidents assigned within defined SLA
Provide excellent customer service through technical support in a timely, efficient manner
Execute the Incident Management Process including creating, managing and resolving incidents in the ITSM tool
Communicate with Sobeys staff and ensures that all are kept aware of the status of their Incident and/or Request
Execute the communication protocol during major, critical and high priority incidents
Ensure that all incidents and requests meet quality standards
Document all knowledge opportunities for the department and ensures accuracy of the knowledge base
Maintain highly satisfactory relationships with support teams and vendors, ensuring Service Centre deliverables are complete
Remain current on technology changes and all changes to Service Centre support
Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)

What you have to offer:

Your experience and resume will show us:

Undergraduate Degree or a DEC with a minimum of 2 years of relevant experience
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Able to develop and interpret technical documentation
Schedule flexibility is required to work shifts, including days, evenings and night shifts as well as, weekends and holidays on a rotating basis

Sobeys offers our employees many valuable benefits such as:

Competitive salary
Pension Plan
Flexible health and dental benefits plan (eligible employees)
Ongoing Training & Development
Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)
Growing organization.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.