Commercial Specialist - Richmond - Quectel

    Quectel
    Quectel Richmond

    1 week ago

    Full time $50,000 - $90,000 (CAD) per year *
    Description

    Overview


    The Commercial Specialist will serve as a key link between Sales, Operations, and Customers, leveraging advanced data analytics tools (BI/Actus) and CRM/ERP systems to drive business decisions, streamline order management, and enhance customer satisfaction. This role requires both analytical and commercial expertise, ensuring data-driven sales planning, accurate forecasting, and seamless execution of customer orders.

    Responsibilities

    • Partner closely with the Sales Department to understand analysis requirements and deliver tailored reporting and presentation strategies.
    • Lead and facilitate monthly sales forecast reviews, ensuring alignment across commercial teams, assessing pipeline health, identifying risks/opportunities, and driving strategies to achieve quarterly and annual targets.
    • Develop and implement global supply chain processes and strategies to support Quectel's growth and customer commitments.
    • Support forecast demand and manage supply planning to ensure uninterrupted availability of modules, antennas, and components.
    • Provide reporting to Executive team to help understand status of delivery, revenue, and profitability to achieve commercial and operational excellence.

    Customer Relationship & Knowledge of International Trade


    We are seeking a highly organized and customer-centric professional to join our team as a Customer Relationship & Order Management Specialist. This pivotal role is responsible for managing the end-to-end order process while serving as a primary point of contact for our valued clients. You will be the crucial link between our customers, sales team, and internal operations, ensuring a seamless, positive experience that drives customer satisfaction and loyalty.

    • In-depth knowledge of international trade procedures, including Incoterms (EXW, FOB, CIF, DDP, etc.), export/import regulations, and customs clearance processes.
    • Experience in preparing and reviewing international shipping documentation (commercial invoices, packing lists, certificates of origin, bills of lading/airway bills).
    • Understanding of basic customs compliance requirements and import/export restrictions across key markets.

    Educational and Skill Requirements

    • Bachelor's degree in Business Administration, Economics, Data Analytics, Supply Chain, or related field.
    • Strong proficiency in BI/Actus, data analytics, and reporting tools.
    • Hands-on experience with CRM and ERP systems; knowledge of international trade and order management processes is a plus.
    • Solid understanding of demand planning and sales forecasting methodologies.
    • Excellent communication and interpersonal skills; ability to collaborate across multiple departments.
    • Strong problem-solving and analytical skills with attention to detail.
    • Ability to manage multiple priorities and deliver results in a fast-paced environment.

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    * This salary range is an estimation made by beBee
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