Training & Compliance Specialist - Mississauga - Metro Supply Chain Group

Description

Join our team

Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

This position supports the Transportation Group with efforts towards creation and standardization of workflows, process maps, work instructions, SOP's, supporting documentation and templates in support of compliance. This position works with different Transportation operations teams to prioritize business processes for new account onboarding, for roll out and expansion of new services and ensure that existing standards are maintained.

Equally important is that this person be a SME to our Transportation processes and best practices, be an advocate for compliance and apply a lean approach in support of the work, services, and requirements that we have committed to our customers. (existing role)

Responsibilities

• Responsible for the creation of operational documentation and processes, these include: process maps, workflows, work instructions, bulletins, SOPs, training documents, etc.
• Generating and maintaining documents to provide operations with a reference, manual or guide to use as they seek to execute the service requirements set out for a particular department or account.
• Coordinating work priorities and ensuring deadlines are met for a project or assignment.
• Ensure all documentation is created with the input and approval of the business stakeholders.
• Responsible for liaising with various levels of operations and inter departmental teams to understand the process and create content for training the teams as needed.
• Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve customer service experience.
• Communicate effectively and assist the Manager with training program content creation and facilitating as necessary across various levels of Operations
• Responsible for following a standardized approach to create consistency, allowing the team to clearly and easily follow best practices, promoting adherence to the processes.
• Act as a liaison between different internal departments, service providers, customer, warehouse, fleet/drivers, etc. when carrying out new roll outs and changes.
• Ability to communicate and elevate to management and stakeholders when requiring intervention or guidance. Perform assessments to ensure accuracy of documentation, update documentation as needed.
• Own, manage and maintain a documentation repository for the Transportation Group.
• Ability to use and update SharePoint as the preferred tool to share information and documentation, etc. with the Transportation Operations teams. Strong ability to ensure timely follow-through Design and maintain process maps, workflows, and SOPs using tools like Microsoft Visio.
• Support all the Transportation Group; Operational teams, Managers, drivers/fleet with training and guidance to ensure best practices are met and properly carried out.
• Support training content creation using Articulate; improve and maintain quality of service, where new documentation is needed and required to be shared out with the Operations teams, in support of efficiencies and improvement.

Education & Experience

• Completion of secondary school or college, solid understanding of business administration
• Supply Chain certification, diploma or degree are a strong asset.
• 2-3 yrs. 3PL experience is preferred, transportation and/or warehousing
• Experience with Visio or a similar tool - process mapping is a requirement
• Background and knowledge in business administration
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Extensive experience writing processes, translating business requirement into clear, concise work instructions that can be easily followed.
• Knowledge of logistics and planning systems; TMS, WMS, network routing & planning
• Strong knowledge with computer system hardware and software.
• Knowledge of Articulate and content creation is an asset
• Exceptional analysis and reporting skills required.
• Ability to work effectively in a high-demand and diverse work group, with priorities that are ever changing.
• Project Coordination/Project Management experience is a strong asset.
• Access to a vehicle to travel between Metro Supply Chain locations for process assessment, reviews, as required

Compensation

• $80,000 - $90,000/year

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family's well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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