Customer Support Specialist - Vancouver, Canada - EcoVadis

EcoVadis

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Work smart, have fun and make an impact_

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

EcoVadis is looking for a Customer Support Specialist to take ownership of our customers' experience and provide high touch assistance to their questions and concerns.

You are a trusted advisor and have the power to influence by being the eyes, ears, and voice of our company.

You are on the front lines of the EcoVadis mission

Your responsibilities will include:

Conduct internetresearch to clarify and validate companies' registered information such as legal entity, their business activity and scope of operations.
Input such information of companies of various sizes, industries and global locations, into EcoVadis suppliers' database using Country company registers and online databases.
Contribute to the development and enhancement of the qualification process.
Participate in Collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research and engagement by phone).

Qualifications:

You must have an exceptional level of drive and a desire to learn new skills.

You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to easily connect with others.

Specific qualifications for the role include:

Fluency in English, additional langauge is an asset
At least 1 year of experience preferably with international exposure in a customer service /support role.
Bachelor's Degree completed.
Able to multitask and prioritize based on business/customer needs.
Salesforce and/or Zendesk experience a plus.
An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools.
Customer and qualityoriented attitude.
Strong analytical and problemsolving skills.
Legally able to work in Canada.

Additional Information

Beginning:
March 2023

Full time position (permanent after probation)

Location:
Vancouver
In return for your expertise and energy, we offer:

In return for your expertise and energy, we offer:

Casual and very friendly work environment
Opportunity to work in a truly international atmosphere.
Base salary + variable compensation plan
GRSP and TFSA matching program available.
Health, Wellness, and Dental Benefits
Life Insurance, Critical Illness, Accidental death, longterm disability insurance
Flexitime
Home office allowance program
Work from home & work from anywhere policy
Employee referral bonus policy
Paid employee volunteer day.
Access to online learning library
Free virtual Yoga/Pilates
Virtual and inperson team building events.