Automotive Service Advisor - Stratford, Canada - Stratford Nissan

Stratford Nissan
Stratford Nissan
Verified Company
Stratford, Canada

3 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Responsibilities

Responsibilities:


  • Scheduling service appointments
  • Opening work orders and describing clearly and accurately the specific customer problems and needs
  • Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
  • Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
  • Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
  • Keeping customer informed of the repair progress and communicating the need for additional work when needed
  • Explaining warranty policies and factoryrecommended maintenance schedules to customer
  • Staying up to date on technical and performance information on all vehicles serviced by the dealership
  • Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
  • Handling customer inquiries and complaints in a timely and effective manner

Qualifications:


  • Minimum 2 years experience as a service advisor
  • Post-Secondary diploma or equivalent related experience
  • Basic automotive product knowledge
  • Ability to communicate technical information in a manner that customers understand
  • Excellent computer skills. Knowledge of related inhouse dealership computer systems an asset
  • Highly effective listening, communication and customer service skills
  • Thrives in a fast paced environment, working well under pressure
  • Excellent organization and multitasking abilities. Detail oriented
  • Team player but also able to work independently
  • Driver's license with a clean driver's abstract report
  • Ability to adapt new DMS if needed

Job Types:
Full-time, Permanent


Salary:
$50,000.00-$80,000.00 per year


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Stratford, ON N5A 6S5: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work Location:
In person
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