Customer Service Rep - Regina, Canada - FloForm Countertops

FloForm Countertops

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With 14 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our Regina Branch is seeking a full time Customer Service Representative for our showroom
***: The Showroom Consultant/CSR is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines

QUALIFICATIONS:

High School Diploma with 2 years customer service experience with experience in similar industry
A background in interior design considered an asset
12 years estimating blue print, and completing measurements
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Valid driver's license and a clear criminal record check
Strong organizational skills, with attention to detail
Ability to handle challenging situations with diplomacy and respect
Effective verbal communication skills
Basic mathematical skills
Ability to solve problems as they arise

DUTIES & RESPONSIBILITIES:

Estimating Blueprints and completing measurements for clients
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Keeps the showroom clean and sets up displays as needed
Other duties as assigned
Dayshift
Monday to Friday, 8am to 4:30pm

FLOFORM is proud to offer the successful Templater:

_ A highly competitive wage_:
Medical and Dental Benefits
Paid sick days
RRSP

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available.

"

Should this opportunity be of interest to you, contact us today
**We look forward to meeting you