Medical Office Assistant - Surrey, Canada - Phoenix Society

Phoenix Society Surrey, Canada

1 month ago

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Description

Title: Medical OfficeAssistant (MOA)

Location: Phoenix Centre, Surrey

Reportsto: Senior Manager - ClinicalOperations and Services

Compensation: $ $26.38

Job Summary:

The Medical OfficeAssistant (MOA) at Phoenix Society provides support to clients, physicians,nurses, and other health professionals. Key responsibilities include:performing administrative duties; maintaining communication with clients andstaff; maintaining client and health records; providing intake services; andbuilding positive relationships with clients. The position is a key member ofthe clinical care team and works closely with staff within the health clinic andthroughout the organization, as well as with external stakeholders to ensure anintegrated approach to service delivery.

Responsibilities:

Administration:

Performadministrative duties such as greeting clients, answering phones, bookingappointments, arranging meetings, completing lab requisitions and assisting inthe general organization of the clinic.

Receiveand communicate messages for medical staff and clients.

Usehealth software and other computer applications to prepare reports, invoices,financial statements, letters, case histories and medical records.

Assistclients in completing health intake and history forms.

Assistin the coordination and integration of the interdisciplinary team ofphysicians, counsellors, nurses, social workers and pharmacists.

Setup and maintain records management systems, including classifying and codingelectronic and paper files.

Operatestandard office equipment, including voicemail messaging systems, photocopiers,fax machines and document scanners.

Ordersupplies and maintain inventory.

Performother duties as required.

ClientServices:

Assistin creating a welcoming, safe, and positive environment for clients and staff.

Monitorand manage the general tidiness of the waiting room.

Provideintake services to clients by determining their needs or directing them to theappropriate staff.

Attendto client behaviors in the waiting room by listening, supporting, validatingand, in the case of disruptive behaviors, employing de-escalation techniques.Contact appropriate staff for assistance if necessary.

Buildpositive relationships with individual clients in support of good healthoutcomes.

Keepexamination areas clean, orderly, and stocked with supplies.

Provideclients with information and contacts for community resources.

Qualifications:

Completionof a Medical Office Assistant certificate program.

1 to 3 years of experience providingfirst point of contact service to a diverse set of clients who may beexperiencing mental health, addictions, poverty, and trauma concerns.

Satisfactory completion of a criminal records checkwith vulnerable sector screening is required.

Satisfactory completion of Tuberculosis Screeningform is required.

Satisfactory completion of Employee ImmunizationRecord form is required.

First aid certification with CPR is required.

Skills & Knowledge:

Excellent knowledge of computer literacyto operate a computerized patient care information system and word processing,spreadsheet, Internet and e-mail software.

Highlevel of integrity and dependability with a strong sense of urgency andresults-orientation.

Strongskills in Windows, Microsoft Word, Excel, and database management systems.

Strongproblem solving, analytical, and creative skills with the ability to exercisesound judgement and make decisions based on accurate and timely analyses.

Stronginterpersonal skills and ability to communicate effectively in writing andverbally in English.

Strongorganizational and time management skills.

Abilityto maintain accuracy while doing multiple tasks or working under pressure.

Abilityto deal effectively with disruptive behaviors when required.

Abilityto work in a trauma-informed practice.

Demonstrated commitmentto the social sector with a passion for the organization's mission is essential.

Competencies:

Approachto Work:

Demonstratesinitiative, flexibility, adaptability, and resourcefulness.

Activelyseeks and incorporates feedback to inform continuous self-improvement.

Setsgoals, creates, and implements action plans, monitors progress, and evaluatesresults.

Adeptlymanages competing tasks and uses time efficiently and effectively.

JobKnowledge & Quality of Work:

High degree of relevant and current job knowledgeand skill.

Consistently produces accurate, thorough,high-quality work in a timely manner.

Builds and promotes a culture of health and safetyin the workplace.

Implements and enforces best practices in healthand safety within the workplace.

Judgement& Decision-Making:

Models independent thinking and creativity.

Demonstrates effective problem-solving skills.

Makes clear, consistent, transparent and timelydecisions after contemplating various available courses of action.

Exercises sound judgment in the best interests ofthe organization.

Communication& Interpersonal Skills:

Expresses themselves clearly and professionallyboth verbally and in writing.

Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations.

Has a manner, style and presence that makes apositive impression.

Listens to and considers others' views.

PersonalLeadership:

Models the organization's core values of socialjustice, teamwork, social innovation, and strength-based practices.

Fosters enthusiasm, energy and commitment.

Takes responsibility for personal actions,performance and health.

Is reliable and accountable; shows up on time readyto work.

Teamwork& Collaboration:

Effectively works with their colleagues to ensureorganizational success.

Champions positive working relationships with staffand external stakeholders.

Supports an environment of openness, and championsteamwork and communication across programs.

Leverages the expertise and experience of othersfor organizational success.

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