Technical Analyst - Regina, Canada - University of Regina

University of Regina

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Faculty/Department Faculty of Business Administration Unit Business Admin-Other Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH).

CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vacancies 1 Position Summary

Reporting to the Faculty Administrator, Business Administration, and working on the project team for the CIPCE project, the Technical Analyst position plays a vital role in meeting the information technology needs of the Faculty of Business Administration.

Its primary objective is to deliver timely, reliable, and top-notch technical expertise to support faculty members, the Faculty as a whole, staff, and students.

This position will:

Provide timely, reliable, and highquality technical expertise to support the information technology needs of the Faculty of Business Administration, including faculty members, staff, and students.
Support the design and delivery of virtual, online, and inperson courses, ensuring their timely and successful execution.
Oversee technical support provided by student employees, ensuring their effectiveness and adherence to standards.
Support the use of Proctortrack to maintain academic integrity during examinations and assessments.
Provide technical support for Facultyrelated events and manage the Faculty's computer lab and technology classrooms.
Set up and maintain faculty and staff computers, ensuring their optimal performance.
Troubleshoot computer systems, printers/photocopiers, and peripherals, and make recommendations for repairs, purchases, and maintenance.
Develop and update manuals and informational materials for students, staff, and instructors.
Collaborate with classroom instructors to develop lab programs, materials, and courseware.
Conduct lab introductions for new Teaching Assistants and provide assistance to faculty members, staff, and students in utilizing lab facilities and specialized software.
Maintain and update the Faculty's website, including various web pages for affiliated schools and student groups.
Provide guidance and best practices for layout, design, and setup of UR Courses to faculty and sessional instructors.
Offer individual consultation to resolve technical issues with remote and online courses and provide best practices for class delivery.
Deliver training on equipment and technology tools for faculty members and students on UR Courses and Proctortrack.
Collaborate with Information Services (IS), Continuing and Career Education (CCE), Web Services, and faculty members to implement technical upgrades and initiatives.
Assist students and collaborate with faculty members to address courserelated issues.
Coordinate work assignments, tasks, and support schedules for coop students and student assistants in the Faculty, in consultation with the Faculty Administrator.

Position Requirements

Undergraduate degree in Computer Science or Engineering, combined with at least two years experience in providing technical support for commonly used software, hardware and associated peripherals
Ability to provide timely and reliable technical support for commonly used software, hardware, and peripherals.
Skill in identifying and resolving technology hardware and software issues promptly.
Proficiency in maintaining and updating websites.
Ability to create and maintain manuals and other information sources.
Strong communication and interpersonal skills to remain calm and provide clear and timely communication during highstress technology problems.
Sound judgment to objectively evaluate situations, calculate risks, and make informed decisions.
Interest and ability to research technology best practices to make recommendations for implementation.
High level of organization and time management skills to handle highpressure situations, manage course design and delivery, oversee student assistants, and coordinate hardware and software maintenance.
Demonstrated ability to learn and implement new technologies effectively and provide technology training to users.
Commitment to delivering a high level of service to ensure the educational success of faculty, instructors, and students.
Ability to build and maintain effective relationships with faculty, staff, and other university departments.
Ability to evaluate a situation or problem objectively, with a clear head, and make informed decisions.
Skill in collaborating with various stakeholders, including Information Services, Continuing and Career Education, Web Services, vendors, faculty members, and students, to implement technical upgrades and initiatives.
Ability to coordinate work assignments, tasks, and support schedules for coop students and student assistants in the Faculty, in consultation with the Faculty Administrator.

Physical Demands Pay Grade CUPE Phase 5 Salary Range $57, $77,044.24 Annually Status Term Work Hours Duration (if Term/T