Deskside Support Technician - Vancouver, Canada - Tigera Canada Inc.
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 5 years or more
- Network and system administration/administrator
Work setting:
- Startup company
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Work with other disciplines
- Troubleshoot and resolve technical problems
- Lead discussion groups and seminars
- Deliver presentations at conferences, workshops or symposia
- Write, modify, integrate and test software code
- Technical writing
- Plan and oversee Webinars
Computer and technology knowledge:
- Shell script
- Linux
- Unix
- Networking software
- Networking security
- Security software
- Multimedia software
- Presentation software
- Programming software
- Database software
- Programming languages
- Software development
- C++
- SQL
- TCP/IP
- Information technology
- Social Media
- Cloud
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Screening questions:
- Are you currently legally able to work in Canada?
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits:
- Stocks/shares
Long term benefits:
- Group insurance benefits
- Life insurance
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