Front Desk Agent - Stratford, Canada - The Bruce Hotel

The Bruce Hotel
The Bruce Hotel
Verified Company
Stratford, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Reporting to the Front Desk Supervisor_, our _front desk agents welcome our guests and ensure their stay and experience are truly unforgettable.

_


Job Requirements:


  • Professional, articulate, friendly, and punctual
  • Possesses and exhibits the drive to provide exceptional service
  • Flexible hours are required (able to work days, nights, weekends, holidays)
  • Must be able to stand/walk for 8 hours; bend, push, pull; lift 50+ pounds
  • Professional appearance appropriate for a luxury hotel
  • Knowledge of the city of Stratford, its theatres, shops, restaurants and services (or a willingness to learn)
  • Minimum 2 years previous experience in a hotel, front desk role preferred

Skills:


  • Able to work at a rapid pace while maintaining attention to detail; ability to multitask
  • Must be comfortable working with computers and the public
  • Must work well in a team environment

Attitude:


  • Must exhibit an excellent service attitude and be willing to go out of their way to
accommodate our guests

  • Must be flexible and able to adjust to meet the changing needs of guests
  • Must maintain a level of professionalism and be able to communicate effectively
  • Must show enthusiasm for the services we provide
  • Must be considerate, patient and willing to help out their fellow colleagues
  • Must have a good selfimage
  • Must be able to tolerate pressure and work calmly and efficiently during busy times
  • Possess the highest work ethics, personal morals and honesty beyond reproach

Duties:


  • Answering phones
  • Taking reservations
  • Checking guests in and out
  • Assisting with luggage
  • Advising on hotel facilities
  • Arranging transportation
  • Providing directions (verbal or printed)
  • Perform additional duties as required

Job Types:
Full-time, Permanent


Salary:
$17.95 per hour


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Tips

COVID-19 considerations:


All persons wishing to join our team must show proof of having received their second COVID-19 vaccination at least 14 days prior to their start date.


Application question(s):

  • This position needs to be filled in the very near future. Do you currently live in, or within commuting distance to Stratford.

Experience:

Hotel Front Desk: 1 year (preferred)


Work Location:
In person
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