Manager, Campus Stores - Kitchener, Canada - Conestoga College

Conestoga College

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details

Job Title:

Manager, Campus Stores & Ecommerce

Requisition #:

23-427

Campus:

Doon

Department:

Ancillary Services

Payband:

11

Payband Range:

$87, $109,292.00

Hours/Week:

37.5

Posting Date:

Monday, February 27, 2023

Closing Date:

Monday, March 20, 2023 at 11:59 PM EST

Vacancy Type:

Administration - Full-time

Administrative Full-time Replacement Position

The Manager of Campus Stores & Ecommerce is responsible for achieving assigned and developed goals and objectives through the effective management of Conestoga College's Campus Store retail on-campus and online stores.

The Campus Store Manager will lead and provide direction on the development of a College-wide model for the acquisition, deployment, and support of retail products that meet established College and department goals.

Managing multiple retail campus locations and multiple product categories and, while optimizing selling space, inventory, sales mix, order completion, and service delivery.

It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 3 to 4 days on-site, and 1 to 2 days remote.

Please note that on-site work five days per week will be required during peak work periods.

Responsibilities:

Store Operations & Customer Service

Delivers excellence in customer service through demonstration including prompt and reliable service standards and communication with all customer groups such as students, student groups, faculty, staff, alumni, and visitors. Develop, collaborate, demonstrate, and lead the Campus Store team to establish and sustain high customer service standards.
Develops, researches, and identifies sales, collaboration, usage, and promotional opportunities pursuing revenuegenerating opportunities across all campuses for all areas of responsibility
Plans, selects, and purchases General Merchandise (GM) products for resale in all Conestoga Campus Store oncampus and online storefronts
Develops an intimate knowledge of all customer needs and coordinated with merchandise specialist(s) to develop an annual purchasing plan, including category management and development with key stakeholders.
Promotes Conestoga College branding, including colours, logos, and trademarks, and follows the established brand standards when creating or when consulted in product design
Reviews existing inventory to ensure products remain completive in the marketplace, maintain a consistent inventory turn and remain current with emerging products, styles, trends, and needs of the customer base
Establishes and manages vendor relationships at the store to exceed customer expectations with products and service offerings

Team Management & Human Resources

Provides leadership, support, and direction to staff and student employees to support an environment of growth, collaboration, productivity, and high performance
Ensures Human Resource activities (e.g. recruitment, interviewing, payroll) are followed utilizing established processes, including attendance management, performance management administration, and training requirements; complies with Collective Agreements and Administrative Terms & Conditions of Employment

Operational & Financial Management

Ensures effective and efficient allocation of fiscal, human, and physical resources within the portfolio including monitoring, analyzing, reviewing, and optimizing Retail/Campus Store's financial performance
Monitors profit margins, cost of goods sold, expenses, inventory turn and other relevant benchmarking metrics, and reports performance to the Director of Ancillary Services
Develops, coordinates, monitors, and updates plans for effective implementation of all facets of annual Ancillary Marketing, Communication, and Operational plans
Prepares and updates annual budget and operational plans, including goal setting, as well as projections of costs and yearend contribution to College overhead
Work with Director to manage license agreements with approved external apparel and merchandise vendors producing Conestoga College logos, colours, and trademarks
Maintains a security of retail goods in store and storage areas in accordance with loss prevention policies and procedures

Planning & Projects

Works with Director, to develop and implement a short and longterm Strategic plan for general merchandise products, aligned with the goals of Retail Service and the mission of Conestoga College
Works with the Director of Marketing, Director of Ancillary Services to develop overarching product development and marketing plans for branded merchandise and insignia product categories, to levitate the Conestoga College branding

Qualifications:

Threeyear Diploma/Degree is required; Preference for a Diploma/Degree in Business Administration, Accounting, Retail Management or Marketing
Five years of related work experience
High