Csc Manager - Mississauga, Canada - Southwire Company LLC

Southwire Company LLC

Verified Company

Mississauga, Canada

1 day ago

Posted by:

Sophia Lee

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Description

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers.

Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products.

In addition, Southwire supplies assembled products, contractor equipment and hand tools. We are proud to offer competitive compensation, employee benefits, tuition reimbursement, and unlimited growth opportunities.

Our nearly seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the wellbeing of our communities.

How will you power what's possible?

Location:
Canada Toronto CSC

Southwire Job Description:

Job Title:
Customer Service Center Manager

Department:
Toronto CSC

Location:
Toronto, Ontario Canada

Report To:
VP, Distribution

Description of Duties and Responsibilities:

Operations:
Provide industry leading customer service to our customers. Work with sales to develop and maintain customers through innovative service offering and performance. Develop and direct all team members to ensure an efficient and cost-effective operation.

Oversee all distribution services including receiving, storing, shipping, handling returned/damaged goods, maintenance, and administrative activities to ensure customer requirements are met.

Lean tools for continuous improvement must be used daily to ensure the warehouse is neat and well organized. Conduct operations in a manner that promotes safety in accordance with OHSA and Southwire standards. Oversee job assignments and labor schedules. Plan long-range labor needs based upon demand forecasts. Focus on continuous improvement and make recommendations to senior management on programs to improve operations. This is inclusive of safety, quality, customer service, cost, inventory, and team member engagement.

Equipment/Safety:
Ensure that procedures are in place for the efficient operation and utilization of all warehouse equipment. Direct programs to ensure the safety of all personnel, equipment, and property. Provide safety instruction to personnel as needed. Report all work-related injuries immediately. Provide immediate medical attention to injured team members as necessary. Ensure compliance with appropriate government regulations.

Inventory Management/Security:
Ensure current and accurate inventory control for all products. Ensure the security of the facility, its environs, team members, and contents. Conduct regular instruction in good security practices.

Qualifications and Experience Requirements:

Bachelor's degree in engineering, business administration or related degree preferred.
5+ years of proven operations or distribution management experience required.
Must have a comprehensive knowledge of warehouse operations.
Must possess excellent verbal and written communication skills along with exceptional interpersonal skills.
Must be able to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain.
Working knowledge of SAP WMS preferred

Competencies:

Drives Results
Business Insights
Values Differences
Manages Complexity
Communicates Effectively
Manages AmbiguityBenefits We Offer:
Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
Paid Time Off & Paid Holidays
Pension Plan
Long & Short-Term Disability
Employee Assistance Program
Employee Referral Program
Tuition Reimbursement Programs
Advancement & Professional Growth opportunities
Parental Leave Top Up

- & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.