Senior Manager, Account Development - Canada - EvenUp

Description

EvenUp is seeking a dynamic and experienced Senior Manager of Customer Success to lead our customer success team.

The Senior Manager of Customer Success will ensure our clients' success and satisfaction by providing exceptional support, guidance, and strategic direction.

This role requires a strong leader with strong people and client management skills, and a passion for driving customer success.

Lead and mentor one of our customer success teams (6-10 CSMs), providing guidance, support, and coaching to ensure high performance and professional growth.

Develop and implement strategies to drive platform utilization and customer satisfaction, leveraging data-driven insights and best practices.

Analyze customer feedback and data to identify trends, issues, and areas for improvement and develop action plans to address them.

Stay abreast of emerging technologies and best practices in customer success and apply them to enhance the customer experience and drive business results.

5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role.

~ Strong leadership and management skills, with the ability to motivate and inspire a team.
~ Strategic thinker with the ability to develop and execute customer success initiatives.
~ Experience working in legal technology or experience in the legal profession preferred.

Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or experience level.

Choice of medical, dental, and vision insurance plans for you and your family
~ Flexible paid time off and 10+ holidays per year
~ A stipend to upgrade your home office for fully remote roles
~We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims each year.

Every year, the legal system has made it difficult for millions of ordinary people to seek justice, especially for folks without means or who come from underrepresented backgrounds.

Our vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.

EvenUp operates across a variety of personal injury cases, including motor vehicle accidents and negligence claims.

Our ML-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time.

As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.

We are one of the fastest growing startups ($0 to $10M in ARR in recent $50M Series B .
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