Restaurant General Manager - Toronto, Canada - Alto Hospitality

Description

Alto Hospitality (AH) is hiring a General Manager ("GM") who will report to the Head Chef.

The GM is responsible for overseeing all day-to-day operations of the restaurant and will develop and maintain a safe, welcoming and professional environment for staff, guests, and vendors.

Working closely with our Operations team, the GM will provide leadership, direction and best-in-class guest service.

If you are passionate, persistent and committed to investing into your career, please contact us to join our team. We offer competitive wages (based on experience), medical benefits, company dining discounts, and opportunities for advancement. Please send salary requirements when applying.

Alto Hospitality (AH) is hiring a General Manager ("GM") who will report to the Head Chef and Director of Operations.

The GM is responsible for overseeing all the day-to-day operations of MP and will develop and maintain a safe, welcoming and professional environment for staff, guests, and vendors.

Working closely with MP management, the GM will provide leadership, direction and best-in-class customer service.


Equity Commitment
Alto Hospitality (AH) takes its responsibility as an employer and is committed to equal opportunity.

We are committed to the principle of equal employment opportunity for all and to providing employees with a work environment free of discrimination and harassment.

MP is committed to upholding the highest of standards in relation to internal equity, inclusion, diversity and anti-racism. We offer the opportunity to all staff members to assist in the recruitment practices used within our operation.

This includes, but not limited to:
sharing job opportunities, challenging recruitment standards, inclusion in group interviews and participation in unique professional development opportunities. We will take steps necessary to ensure that our vision and values are upheld internally.

We understand that Diversity and Inclusion are not simply buzzwords, and need to be understood and taken seriously within the business.

We strive to be inclusive in all hiring practices, training and development provisions. We understand that true inclusion removes all barriers, discrimination and intolerance. When applied properly in the workplace, it is natural for everyone to feel included and supported.


Responsibilities (include but are not limited to the following)

Staff Recruitment, Management & Training

• Responsible for staff hiring, training, development and succession planning
• Liaise with Head Chef to ensure employee contracts are prepared, delivered and returned on time
• Set individualized objectives for staff and conduct regular performance reviews
• Responsible for creating, communicating and confirming biweekly staff schedules for all salaried and hourly employees and for finding replacements for staff/shifts as needed
• Oversee the implementation of training programs related to human resources, quality control, food and merchandise offerings
• Monitor and review employee hours, including punctuality (clocking in and out hours), breaks, time off and vacations
• Ensure all staff uphold and adhere to uniform policies
• Track and refresh staff cultural and sensitivity training

Budget, Payroll & Store Profitability

• Aid in the monthly profit and loss analysis
• Work with Head Chef to ensure accuracy of the payroll
• Manage the balancing and closing duties at the end of each day

Customer Service & Social Media Relations

• Establish a customerfocused culture, ensuring staff are friendly, professional, welcoming and helpful to provide a high standard of service
• Make Head Chef and Director of Operations aware of any customer complaints to do with food or beverage
• Ensure that all customer queries and complaints are dealt with professionally, promptly and adhere to internal protocols and guidelines
• Enhance social media presences, including interacting with customers, promoting brandfocused interactive and engaging content, and expanding opportunities for revenue
• Ensure brand consistency in marketing and social media messages by working with various stakeholders
• Creates and distributes engaging written or graphic content in the form of enewsletters, web page and blog content, or social media messages

Internal Administration & Communications

• Ensure that Alto Hospitality 's mission, values and policies are communicated, implemented and maintained
• Attend regular Management meetings and ensure all relevant information is cascaded to team
• Ensure that all administration is managed and completed in a timely manner and is compliant with legislation, company processes, procedures and standards
• Help coordinate and communicate staff outings and volunteer opportunities

Safety & Security

• Maintain a clean and safe work environment and public space
• Ensure safety of employees and guests by following safety practices and reporting procedures, including inspections, relevant f