Customer Service Representative - West Kelowna, Canada - EMCO Corporation

EMCO Corporation
EMCO Corporation
Verified Company
West Kelowna, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Company Description


With over 116 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.

We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.


At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve.

Our talented and passionate team members are the key to our success.

We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development.

As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.


Job Description:


Additional duties will include:


  • Research product for customers and provide recommendations on our assortment of product
  • Grow and retain established customer base and develop new business for the Profit Centre
  • Follow up on backorders with vendors and provide customers accurate delivery dates
  • Send and followup with request for quotes to vendors
  • Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
  • Support Counter Sales and Outside Sales activities as part of the team
  • Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
  • Perform other tasks as requested by the Profit Centre Manager

Qualifications:


  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 1 year of experience with customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to identify customer needs, provide profitable solutions and close the sale
  • Ability to learn and operate the applicable software system used to process orders
  • Able to work in a fastpaced environment while handling multiple tasks
  • Intermediate math skills
  • Able to learn how to operate material handling equipment

Preferred Skills:


  • Previous experience with or knowledge of products sold at the Profit Centre
  • Experience using Eclipse, Word, Excel, and Outlook
Additional Information

Why Join Our Team?


EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.

We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way


In addition, we will offer you:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Worklife balance and flex time
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