IT Account Manager - Toronto, Canada - Hollingsgate Workforce solutions

Hollingsgate Workforce solutions
Hollingsgate Workforce solutions
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position Available:
Account Manager


Location:
Toronto, Canada


Industry:
Managed Service Provider (MSP)


Work Mode:
Hybrid

Join our leading Managed Service Provider based in Toronto as an Account Manager.

This pivotal role is suited for dynamic individuals passionate about nurturing long-term client relationships and driving technological advancements within those businesses.

As an Account Manager, you will be instrumental in understanding and responding to client needs, ensuring the successful delivery of IT services, and identifying opportunities for growth and improvement.


Responsibilities:


  • Conduct thorough assessments of clients' IT environments to understand their current infrastructure, business needs, and objectives.
  • Act as a trusted advisor, consulting with clients on the latest technologies and best practices in the IT industry, tailored to their specific business context.
  • Identify opportunities for IT projects, including upgrades, migrations, system refreshes, and new implementations, by understanding clients' evolving business requirements.
  • Develop and present comprehensive project proposals, outlining the scope, benefits, timeline, and costs of suggested IT initiatives.
  • Oversee and coordinate the successful execution of approved IT projects, serving as the primary liaison between the client and the MSP's technical team.
  • Ensure all projects are delivered on time, within scope, and budget, adjusting project plans as needed based on client feedback and evolving needs.
  • Provide postimplementation support, gathering client feedback to ensure satisfaction and adjusting services as necessary to meet client expectations.
  • Regularly review and update clients' IT strategies postproject completion to align with their ongoing business goals and objectives.
  • Manage and strengthen existing client relationships, ensuring high levels of satisfaction and retention, while also identifying and pursuing new business opportunities.
  • Utilize CRM tools to track and report on client interactions, project progress, and overall account status, ensuring transparent communication and effective account management.

Who We're Seeking:


  • Individuals with proven experience in Managed IT or Professional Services, adept at managing client relationships and understanding complex IT requirements.
  • Excellent communication and interpersonal skills, capable of building strong relationships and advising clients on technical matters.
  • Strong project management abilities, with experience in overseeing IT projects from conception to completion.
  • Goaloriented professionals with a commitment to continuous improvement and the drive to exceed performance targets.
  • Knowledgeable about current IT trends, technologies, and best practices, with the ability to translate these into effective solutions for clients.

Compensation Details:

We offer a competitive salary with a commission structure designed to reward the successful management and expansion of client accounts, as well as the successful identification and completion of new IT projects.

Details will be provided during the hiring process.

This role offers a significant opportunity to impact our clients' success and growth within a dynamic industry. If you are motivated by technological innovation and dedicated to client success, we encourage you to apply.


We're excited to welcome a new Account Manager to our team who will not only contribute to our clients company's growth but also help our clients achieve their strategic IT goals.

Could this be you?


Job Types:
Full-time, Permanent


Salary:
$65,000.00-$85,000.00 per year


Schedule:

  • Monday to Friday

Experience:


  • B2B sales: 3 years (preferred)
  • Managed IT or IT Services, Telecom or

SAAS:
3 years (required)

  • Sales and/or
Business Development: 3 years (required)


Language:


  • English (preferred)

Work Location:
In person
More jobs from Hollingsgate Workforce solutions
See all jobs of Hollingsgate Workforce solutions