Account Manager - Toronto, Canada - First National Financial

First National Financial

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working together to be our best

First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988.

Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members.

Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring an External Account Manager

Reporting To:
Regional Sales Manager

**Full-Time/Part

Time**: Fulltime

Posting Date:
January 18, 2023

Closing Date:
February 1, 2023

Hours of Work: 8:30 a.m. - 5:00 p.m.

Grade: 6

Office Location:
Toronto Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The External Account Manager is responsible for generating sales/volumes and servicing broker clients.

Sales and Service:

Ensure sound knowledge of First National products, services and technologies as well as
Identify and build long term broker relationships, increase broker and overall portfolio volumes, and continuously develop new contacts and volume sources from the broker community
Educate and market both existing and new broker clients on company products and services through various mediums and ensure broker clients always have up‐to‐date marketing packages and brochures
Communicate, educate and sell the benefits of First National to broker clients i.e. what makes the company different, benefits of the company's innovative technology
Assist in maintaining and improving assigned broker Funding Ratios
Work with brokers to compile broker profiles and co‐develop business plans
Analyze portfolio identifying brokers as high, medium and low producers and create specific sales strategies for each segment
Liaise with the broker and underwriting teams to maintain a comfort level on any service or underwriting issues that may arise
Manage within assigned budgets
Attend various networking events throughout the region inside and outside of normal working hours
Complete special projects and duties as assigned

Reporting:

Prepare weekly sales logs and appointment schedules with corresponding narrative regarding broker client visits
Compile detailed expense and mileage reports
Prepare quarterly and annual business plans
Attend weekly conference calls with Senior Management to converse on volumes, trends, industry news, issues and strategies
Good organizational, project management and multi‐tasking skills
Competency in Microsoft Office; capacity to learn new technologies/systems
Excellent communication, presentation and negotiation skills
Proven ability to handle difficult customer situations to maintain customer satisfaction and loyalty
Ability to work independently and in a team environment
Excellent customer service skills, with a high aptitude for building client relationships
Ability to demonstrate initiative, confidence and resilience in everyday situations

The Requirements Needed:

Must have a valid driver's license and car
Minimum of three years' experience in the mortgage industry
University degree preferred, with a focus on Sales or Business and/or equivalent work experience
Good organizational, project management and multitasking skills
Competency in Microsoft Office; capacity to learn new technologies/systems
Excellent communication, presentation and negotiation skills
Proven ability to handle difficult customer situations to maintain customer satisfaction and loyalty
Ability to work independently and in a team environment
Excellent customer service skills, with a high aptitude for building client relationships
Ability to demonstrate initiative, confidence and resilience in everyday situation

Why join First National?

Bright open concept office environment
Large kitchens with a coffee and latte maker to enjoy at no cost
Supportive teamwork focused environment
Collaborative entrepreneurial spirit
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOON