IT Support Technician - Oakville, Canada - VenueVision Integrated Dealership Solutions
Description
Full-time, on-site, permanent positionDESCRIPTION
JOB DUTIES
- Assist clients with site planning and hardware configuration, installation and setup for A/V, media players, cabling and I.T. equipment.
- End user hardware and software support for PC's, TV's, media players and network equipment for multiple clients across Canada.
- Workstation and server support/maintenance, including hardware and software installations and troubleshooting for both PC and Mac.
- Strong understanding and experience with VPN's, firewalls, routers, switches, peripherals and software knowledge required.
- Experience with 365 and Active Directory.
- Ensure all helpdesk calls are properly logged into Service Desk software and followed up in a timely manner to completion.
REQUIRED SKILLS
- 3 years related work experience as an IT Installer/Support Technician with hands on experience supporting servers, routers, firewalls, LAN/WAN, VPNs and desktop equipment
- Degree or College Diploma in a related field of Information Technology, or equivalent experience
- Demonstrated ability to interact with users of all skill levels to resolve technical issues to a successful outcome
- Working knowledge of Microsoft Servers, VMs, Hyper-V, Office 365 and Azure AD
- Excellent written and verbal communication skills
- Exceptional customer service and interpersonal skills
- A valid driver's license and vehicle is mandatory as travel within GTA is an occasional requirement
- Must be able to occasionally lift AV equipment up to 4050 lbs
- Fluency in french not mandatory but considered an asset and will be compensated additionally
BENEFITS
- A positive, diverse, and supportive culture
- Excellent opportunities for career growth
- Work life balance
- Competitive salary and benefits
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