Conversational AI
1 month ago

Job summary
The partner shall help to design and implement an Intent Classification and Routing Framework for the Virtual Digital Assistant (VDA), enabling factual and informational queries to be answered through SLM/LLM-based responses.Responsibilities
- Build and manage intent taxonomy and intent classifier models for conversational interfaces.
- Perform short-text classification, handling ambiguity and code-mixed language if applicable.
- Apply confidence-based classification and routing thresholds.
Job description
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