IT Support Analyst Ii - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

400645BR

Technology Solutions

Toronto, ON

March 10, 2023

Company Overview

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

Job Description:

About This Role
Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here's some of what you may be asked to perform:

Provide courteous, efficient, and professional customer service to ensure inquiries and issues are addressed, resolved and communicated promptly and effectively under all conditions.
Ensure change activities are performed on time, minimizing risk to the service and business environment.
Identify, resolve, or escalate service delivery issues and complaints.
Maintain proficient knowledge of tools, processes, procedures and resources necessary to assist in problem determination, as well as recovery.
Prioritize activities to ensure time invested is appropriate to the availability impact.
Provide seamless integration of activities and processes, recognizing system interdependencies.
Act as an information source to colleagues, business partners and clients/customers.
Deliver and maintain accurate reports and documentation.
Follow established procedures and standards.
Comply with disaster and business recovery plans.
Maintain a secure work environment, adhere to notification and escalation processes.
Communicate effectively within the team relative to service issues and scheduled changes.
Recommend improvements and enhancements to internal departmental processes.
Respect TD's technology delivery practice, standards, project management disciplines.

Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have:

Undergraduate Degree or Technical Certificate.
12 years relevant experience.
Excellent knowledge in MS Office
Strength in providing customer service support to clients or guidance to team members on a broad range of escalated issues.
Strength in prioritization and can assign problems and service issues to other team members.
Readiness to coordinate problem resolution and implement changes in lines with established change processes.
Adeptness at verifying the quality of problem resolution, changes and enhancements, and monitoring trends.
Willingness to work effectively as a team, unite to resolve critical service issues.

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.