Service Advisor - Hamilton, Canada - Volvo Cars Hamilton

Volvo Cars Hamilton

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Volvo Cars Hamilton, a premier dealership specializing in Volvo vehicles, is seeking an experienced and customer-oriented Service Advisor to join our dynamic team.

We are looking for individuals with a strong background in the automotive industry and a genuine passion for delivering exceptional service.

If you have a deep understanding of vehicle maintenance and repairs, excellent communication skills, and a commitment to customer satisfaction, we encourage you to apply.

Responsibilities:

Provide outstanding customer service by greeting customers, understanding their vehicle concerns, and guiding them through the service process.
Act as the primary point of contact for customers, keeping them informed about the status of their vehicles, providing cost estimates, and obtaining necessary approvals for repairs.
Utilize your automotive knowledge to accurately assess and diagnose vehicle issues, working closely with service technicians to recommend appropriate repairs and maintenance services.
Schedule service appointments efficiently, balancing customer needs with workshop availability, and optimizing service department productivity.
Prepare detailed and accurate service orders, documenting customer concerns, vehicle information, and recommended repairs.
Collaborate with service technicians to ensure timely completion of repairs, maintaining open lines of communication to address any challenges or changes in the repair process.
Proactively communicate with customers regarding recommended maintenance services, warranties, and vehicle recalls, aiming to maximize customer satisfaction and retention.
Ensure accurate invoicing and collection of payments from customers, addressing any billing or payment inquiries with professionalism and attention to detail.
Maintain uptodate knowledge of Volvo vehicles, service procedures, and industry trends through continuous learning and training opportunities.
Adhere to all company policies, safety protocols, and industry regulations to ensure a safe and compliant working environment.

Requirements:

Previous automotive service advisor experience is essential, preferably within a dealership environment.
Strong automotive knowledge and familiarity with vehicle maintenance and repair processes.
Excellent customer service skills, with the ability to build and maintain positive relationships with customers.
Exceptional communication skills, both verbal and written, enabling effective interaction with customers, colleagues, and technicians.
Detailoriented approach with strong organizational and multitasking abilities.
Ability to remain calm and professional under pressure, handling customer concerns and complaints with empathy and problemsolving skills.
Proficient computer skills and familiarity with service management systems and software.
Valid driver's license and a clean driving record.

Salary:
$45,000.00-$50,000.00 per year

Schedule: