Business Systems Analyst - Toronto, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:

About Canada Life's Digital Hub
Canada Life's Digital Hub is a team driven by customer needs. We provide expertise and strategic thought leadership that's fueling Canada Life's customer experiences.

Our team of experts in design, technology, product and agile work collaboratively with our business partners, creating digital tools that improve our customers' lives.

Come join an organization committed to delivering innovative, digital experiences.

We are looking for a

Business Systems Analyst.

Reporting to the Director of Technical Solutions within the Digital Hub, the Senior Business Systems Analyst (Senior BSA) will bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement.

The Senior BSA works closely with the business and leadership to understand business needs, requirements, and strategic opportunities.

Working in a team environment, they are responsible for:

Representing the business' requirements,
Defining and designing the business functionality of the system,
Ensuring that the system meets the defined business requirements.
Understanding and defining a strategic vision for key systems based online of business, their needs, known risks and dependencies in partnership with solutions architects.

What you will do
Discover/Planning

Working with the portfolio team and business partners, triage, and formalized discovery processes to define the problem/opportunity and expected business benefits for each target stakeholder group
Working with the team, solution architect and business partners, gather and define enough high level requirements to develop a high level system impact assessment, scoped solution, and business case
Lead and orchestrate the overall analysis, scoping, estimating, and planning for large or complex initiatives
Lead the elicitation and validation of business requirements affecting multiple products using various methods, techniques, and tools
Define detailed business requirements using agile requirement gathering methodologies, functional and nonfunctional specifications for each work package to be assigned to dev/ops squads for detailed design, build and execution

Execution & Operationalization

Provide portfolio level support to Developers and Quality Assurance Analysts during the detailed, design and build delivery phases
Help facilitate the analysis between squads if business scope, requirements and/or the solution evolves during the delivery lifecycle
Work with other BSAs and quality assurance team members to ensure adequate testing and validate that the system meets business needs/expectations
Lead and facilitate meetings, walkthroughs, workshops, and reviews of deliverables
Contribute to training strategies and business implementation planning
Help coordinate multisquad development and delivery of training & support materials for affected stakeholders

What you will bring

Accreditation in Business Analysis or equivalent credentials/experience
7+ years as a Business Systems Analyst in a Technology delivery environment
Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience
Strong analytical and problem solving skills, particularly critical thinking, with a strong attention to detail
Experience working in a Scrum delivery environment including supporting backlog planning, acceptance criteria elicitation, participating in Sprint ceremonies, Agile estimation etc.
Experience with solutioning in the Salesforce ecosystem. (Sales Cloud, Communities, etc.)
A focus on understanding the desired business outcomes and delivering to meet those outcomes
Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others
Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
Comfortable working in a fastpaced, dynamic environment and operating under levels of uncertainty
Ability to adapt to changing priorities
Ability to grasp concepts quickly and to work independently with mínimal direction
Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll delive