Workplace Technology Support Analyst - Calgary, Canada - ATB Financial

ATB Financial

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR BOTTOM LINE IS DIFFERENT.

There's something special about working at ATB, and it's been recognized on every top employer list that matters.

Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work.

Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.

Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number:
REQ5961

Location:
Calgary, Alberta (Onsite)

Paygrade:
J-OTH

Positions available: 1

System Title:
Support Analyst 5

Leader Name:
Niko Miller, Sr. Manager (Leader 8), Support Analysis

As ATB's next Workplace Technology Support Analyst, you will play a key role in shaping the future of work for ATB's team members. The physical workplace is evolving and technology plays a more central and leading role in equipping team members to work flexibly and in a hybrid environment.

You will contribute to developing and executing against a shared and collaboration technology strategy through:

Collaborating with multiple technical and business stakeholders to build relationships, establish trust, and deliver valuedriven solutions on time and within budget
Providing great enduser technology experiences through the process of troubleshooting Incidents, fulfilling Requests, and providing services to endusers
Performing enduser testing of new technologies, contributing to and maintaining standards, accompanied by curating technical and enduser knowledge articles
Maintaining the shared and collaboration technology lifecycle through participation in Hardware Asset Management best practices

Requirements:

Accreditations:

Post secondary education in Business Administration, IT Systems, or equivalent experience
ITIL V4 foundations
Working knowledge supporting organizational hardware troubleshooting and lifecycle maintenance
Minimum 3 years of relevant organizational IT support work experience

Core Technical Skills:

IT Service Management
Using a set of policies, processes and procedures for managing the implementation, improvement, and support of end user oriented IT services

Hardware Asset Management

Managing, distributing and maintaining end user hardware asset inventory

Business Analysis

Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations, and facilitates efficiency enhancements

Project Management

Managing and coordination projects measuring progress of deliverables against business needs and goals

Interpersonal and Leadership Skills:

Systems thinking
Critical thinking & problem solving
Selfmotivated team player
Active listening
Verbal & written communication
Prioritizing work & managing expectations
Organization & planning skills
Giving and receiving feedback

At ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running.

Benefits

Be great. Be you. Believe.

What happens next?

All ATB Financial team members are required to disclose their vaccination status and provide proof of vaccination as a condition of employment to help support client and team member safety.

Stay in touch

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